Medical Information and Customer Engagement Lead Position Available In Worcester, Massachusetts

Innova Solutions has a client that is immediately hiring for a Medical Information and Customer Engagement Lead Position type:

Full-time- Contract Duration:

12

Months Location:

Lawrence Township, NJ As a Medical Information and Customer Engagement Lead you will: Execute strategy for US customer engagement: Medical Information, Global Escalations, and Variant Content maintenance in alignment with WW SCE goals and objectives. Actively engage with all key matrix functions at a Worldwide (WW)/Market level, e.g. WW Customer Engagement Center Leads, WW Medical Content/Pubs Leads, Market Leads and WW Field Medical & Medical Effectiveness Leads, Commercial Business Units, Safety, Quality and Business Solutions in order to Provide an MI request service for managing complex questions in a timely and efficient manner Support the delivery of MI to HCPs and patients to meet Market and Regulatory needs Provide MI guidance and support for local or WW congress booths as required Relationship lead with all key matrix functions at a US Commercial level in order to Provide a customer information service for managing complex customer interactions in a timely and efficient manner Execute Customer Engagement Center activities, such as Oversight of Supplier Day to Day operation MI partner training Innovative approach towards service evolution while adhering to budgets and timelines Establishment, Maintenance and Adherence to processes and procedures ensuring operational effectiveness Delivery of performance reports and insights to stakeholders Inspection readiness and audit participation Telephony design Monitor performance of MI partner against agreed procedures and quality metrics to ensure compliance. Identify continuous improvement opportunities and lead process improvement plans. Oversight of team as it relates to: Training Plans for existing and launch products and programs Quality oversight Content maintenance and creation to address needs Escalation support Systems and solutions Budget & Operational deliverables.

The ideal candidate will have:

PharmD Degree 5 years of experience in Medical Information, Contact Center, or related field with working knowledge of MI principles and regulations Leadership skills; Prior Experience managing a diverse team and/or externalized supplier Vendor Management Patient Safety Reporting – Preferred Qualified candidates should

APPLY NOW

for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

ASK ME HOW.

Thank you! Mohit Vyas 314-230-0976 Mohit.

Vyas@innovasolutions.com

PAY RANGE AND BENEFITS

Pay Range:

$50 – $60 per hour Pay range offered to a successful candidate will be based on several factors, including the candidate’s education, work experience, work location, specific job duties, certifications, etc.

Benefits:

Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

Named One of America’s Best Employers for New Grads by Forbes (2024) Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications

Website:

https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Thank You! Team Innova Solutions