Program Representative Position Available In Worcester, Massachusetts

Program Representative RCAP Solutions – 3.2 Worcester, MA Job Details Full-time $24 – $25 an hour 21 hours ago Benefits 403(b) matching Health savings account Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 403(b) Flexible schedule Life insurance Retirement plan Qualifications Bilingual Microsoft Word Spanish Microsoft Excel Microsoft Outlook Multilingual Customer service Fair Housing regulations Public speaking Mid-level Microsoft Office Databases Case management Trade school Section 8 Computer skills Associate’s degree 2 years Communication skills Full Job Description Program Representative Worcester, MA The Section 8 Program Representative is responsible handling a large caseload of clients participating in a federal or state rental assistance program that RCAP Solutions, Inc. manages.

Responsibilities:

Ensures that the program participants, and property owners comply with program requirements in accordance with all applicable state or federal regulatory requirements. Completes annual re-examinations for an assigned caseload in a timely manner. Responsible for verifying client’s income, assets, and expenses to determine continued eligibility. Calculates participants share of rent and program subsidy levels using the income and asset verification process. Conducts orientation for voucher holders; ensures proper documentation is completed and inputs confidential data into secured systems Issues vouchers and monitor clients housing search efforts through lease up process; sends all required notifications to landlords and participants. Processes housing assistance terminations according to established procedures Maintains and documents communications with applicants, participants, and landlords relative to program administration Reports program compliance issues such as violation of family obligations, evictions, income eligibility, and fraud to the program Director Collaborates with community resource agencies and landlords in support of clients with positive tenancy and sustained housing assistance Meets and cooperates with federal and state monitoring officials, auditors, and others as required

Requirements:

Education and Experience:

Associates degree or equivalent from two-year college or technical school with a minimum of 2-3 years of work experience in housing or social service agencies; or three years related experience and/or training; or equivalent combination of education and experience.

Communication:

Must have excellent communication skills both verbal and written; provide excellent customer service; and have good public speaking skills. Preference given to candidates with multilingual skills (verbal and written) including Spanish.

Adaptability:

Ability to multi-task, meet deadlines, and have good mathematical skills.

Computer Skills:

Must have experience with computer systems and databases including Microsoft Office Outlook, Excel, and Word.

Certification:

Must have or complete required Nan McKay or Quadel. HUD required training for position and become certified within one year of hiring. Must pass a CORI.

Job Type:

Full-time Salary:

$24.00 – $25.00 per hour

FLSA Status:

Non-Exempt Schedule:

Day shift Monday to Friday 8AM-5PM (ONSITE

POSITION

)

Work Location:

In person Expected hours: 40 per week

Job Type:

Full-time Pay:

$24.00 – $25.00 per hour

Benefits:

403(b) 403(b) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Schedule:

8 hour shift Monday to Friday No weekends

Work Location:

In person