Program Specialist – MORES – NC Enhanced Mobile Crisis Position Available In Guilford, North Carolina

Position Information Position Number 998204
Functional Title Program Specialist

• MORES
• NC Enhanced Mobile Crisis
  Position Type Research
  Position Eclass EP
• EHRA 12 mo leave earning
  University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study.

UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit The Center for Youth, Family, and Community Partnerships (CYFCP) builds the capacity of families, service providers, researchers, teachers, and communities to promote the well-being of children and youth. In partnership with colleagues from across the university and the community, the Center carries out basic, applied, and action research; translates research into effective programs and practice; infuses community perspectives into university research and teaching; facilitates strategic problem-solving processes; and promotes programs, practices, and policies that yield positive outcomes for children and their families. Position Summary The person filling this position will provide onboarding management and support in the implementation and fidelity of the MORES (Mobile Outreach Response, Engagement, and Stabilization) program to new provider sites or teams. This position includes managing, supervising, coaching, and organizational support. The position requires travel to visit and work with statewide provider sites. Minimum Qualifications Master’s degree in social work, psychology, counseling, education, or related field or Bachelor’s and at least three (3) years of experience in program implementation leadership, staff supervision, evidence-based behavioral health models or child and family services.
Experience in providing training and support to others, particularly in behavioral health, child welfare, youth development, social services, or other related areas. Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Knowledge of implementation science and experience in using that knowledge to successfully implement evidence-based interventions in multiple communities.
Exceptional verbal and written communication skills.
Ability to work cooperatively by demonstrating professional, ethical, and respectful behavior.
Uses data to problem-solve and develop a continuous quality improvement process across systems.
Leadership, coaching, and teambuilding skills.
Ability to manage conflict.
Works well with diverse workforce. Special Instructions to Applicants Recruitment Range Commensurate with Experience
Org

• Department Center-Youth-Families & Comm
• 11504
  Job Open Date 05/20/2025
  For Best Consideration Date Job Close Date Open Until Filled Yes
  FTE 1.

000
Type of Appointment Permanent
If time-limited, please specify end date for appointment. Number of Months per Year 12
FLSA Exempt
Key Responsibilities Percentage Of Time 45%
Key Responsibility Onboarding Management and Support Essential Tasks Provides foundational management and training in the MORES program for MORES teams
Provides guidance to provider leadership to ensure necessary MORES team support.
Collaborates with the MORES Team Lead on resolving local and systemic barriers to MORES implementation.
Collaborates with the Team Lead to define site specific MORES processes, systems and structures.
Ensure the MORES team implements the full MORES Scope of Work to fidelity. Percentage Of Time 45%
Key Responsibility Provider and Community Support Essential Tasks Ensure positive communication and collaboration between UNCG, the LME/MCO and MORES Team Lead.
Provides virtual coaching and technical assistance to MORES teams.
Collaborates with MORES Team Lead to develop and administer plan to support and train the MORES team and other provider site mobile crisis and support staff.
Leads and trains the MORES teams in use of the MORES tools (NC CAT, Evaluation collection, Family Satisfaction Survey, Relias). Works with the MORES Team Lead, provider site staff and the Local Management Entity-Managed Care Organization (LME-MCO) to resolve any barriers re: referrals, connecting families to services, coordination of care across agencies and teaches the MORES team to resolve issues on their own. 6. Ensure MORES Team is connected to the MORES Training Coordinator.
Percentage Of Time 5%
Key Responsibility Data Analysis and Report Preparation Essential Tasks Provides the MORES team with data collection. Connect MORES Team Lead to the project Evaluation lead when needed.
Provide necessary data for funder reviews and reports.
Percentage Of Time 5%
Key Responsibility Other Duties as assigned Essential Tasks Other duties as assigned to support CYFCP and their work.
ADA Checklist
ADA Checklist R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%). Physical Effort Hand Movement-Repetitive Motions, Reading, Writing, Hearing, Talking, Lifting-30-60 lbs.
Work Environment Applicant Documents
Required Documents
Resume/CV
Cover Letter
List of References
Optional Documents