Client Outreach VP /Director Manager Position Available In Mecklenburg, North Carolina

Job Description:

Job Description:

The FunctionThe Client Outreach team are thefront line unit who work with clients as part of meeting Know YourClient (KYC) periodic refresh and remediation requirements. We workin close collaboration with Global Corporate and Investment Bankersand Global Markets Sales to support the Bank’s global regulatoryand policy requirements as it relates Client Due Diligence (CDD)documentation collection, with support from Operations and GlobalFinancial Crimes Risk teams. The team identifies and developsclient connections, engages client representatives to obtain KYCdocumentation, and acts as a coordination point for resolvingissues/challenges with respect to client and country specificdocumentation requirements in a timely manner.

In addition to theongoing document engagement, individuals within the team keepabreast of global regulatory change that could influence processes,and identify opportunities that enhance the client experience.

TheRoleThe KYC Client Outreach Specialist (COS) teams serve as theFront Line Unit engaging with clients across business sectors andregions to meet KYC requirements for periodic refreshes in a timelymanner.

Role Responsibilities Outreach to clients requesting and collecting KYCdocumentation Assign Outreach contacts and serve as the key point of contactfor relevant Clients as well as Bankers, Operations, Risk and otherinternal functions Partners with KYC support to review, challenge and communicatethe KYC refresh forecast including any considerations as it relatesto internal capacity as well as client populationconsiderations Drive ownership of client engagement and work across Lines ofBusiness to close relationship coverage gaps, if any Establishing and owning team/stakeholder routines to maintaintransparency of progress, expectations, and provide a forum forescalations across industry coverage Drives the organization and recording of client contacts inappropriate systems of record Own any requirements as it relates to client-relateddiscussions in internal governance routines within the FLU andthose governed by support partners Oversees and resolves the risks and impacts of non compliancewith KYC processes, including restrictions, closures and associatedbusiness growth impacts Consolidate client feedback on policy, requirements and/orjurisdictional nuances where given to help improve the Bank’sprocesses across lines of business and regions Raise process issues and improvements that collectively helpour clients Partner with colleagues in Banking, Sales,, FLU COOs, FLUChange, FLU Business Controls, Operations, and other groups asneeded Review clients for appropriate activity and liaise with Bankerson whether relationships with specific entities shouldcontinue Own the Outreach of both periodic refreshes as well asremediation and associated programs Own the Outreach of jurisdictionally or regionally stringentrequirements where needed Own timely collection of client required documentation,including follow ups where needed Ensure voice of the client is heard while adhering to policies,laws, rules and regulations Consider, propose or feedback on potential client portals orimproved methods of interaction Own performance metrics, and ensure any exceptions are resolvedwithin required timeframes Master customer due diligence (CDD) requirements and guideclients as needed to comply Drives the collection of enhanced customer due diligence (ECDD)requirements and guide clients as needed to comply Represent Outreach on exam/audit/regulatory management from aFLU perspective, where needed Adhere to bank privacy policies in securing non-publicinformation obtained as part of KYC activities Ensure hiring and mobility adhere to the KYC FLU locationstrategy Embrace a collaborative and output oriented cultureRequiredSkills Bachelor’s degree or equivalent work experience 10+ years experience in a client facing role within thefinancial services or a related industry

Preferred:

Certified Anti-Money Laundering Specialist(“CAMS”) Knowledge of AML CDD policy and standards, industry practicesin AML CDD, including legal entities in global jurisdictions Must demonstrate a strong client focus Demonstrable ability to work across lines of business, regionsand global client groups Understands how the client book fits into the overall businessgrowth strategy Understand big picture and ability to work wellindependently Ability to initiate and build strong relationships with alllevels of the organization Excellent interpersonal skills for motivation, collaborationand encouragement

Professional Demeanor:

Demonstrating patience, composure, andpositive attitude.

Problem Solving and Decision Making Skills:

Thinkinganalytically, using diverse research skills, applying pastexperiences to problem resolution, developing multiple resolutions,knowing how to and where to go to resolve problems.

Flexibility and Adeptness:

Handling multiple projects and dailytasks adjust to a changing environment adept to new approaches thatimprove overall work efficiency and effectiveness.

Initiative:

Identify process improvements, demonstrate a”self-starter” behavior and a willingness to help others, and showpotential to require minimal supervision. Strong organizational skills and ability to prioritize andmanage competing priorities with excellent attention to detail Excellent proficiency using Microsoft office products,particularly

Microsoft PowerPoint, Excel, WordShift:

1st shift(United States of America)

Hours Per Week:

40