Social Services Program Specialist (Food Pantry) Position Available In Mecklenburg, North Carolina

Social Services Program Specialist (Food Pantry) 3.6 3.6 out of 5 stars Mecklenburg County, NC Social Services Program Specialist – Dept. of

Community Resources Application Deadline:

5/19/2025 “Follow Your Calling, Find Your Career”

Hiring Rate:

$20.00 – $26.61/hr This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services. Position Specific Summary The person in this role is required to position themselves to maintain equipment such as computers, servers, machinery, etc up to 50 pounds. This role involves a substantial amount of physical activity, including extended periods of walking and standing while servicing customers. This is a customer-facing position that will interact with Health and Human Services (HHS) customers, staff within the Community Resource Center (CRC) and community partner agencies. The incumbent will organize and maintain the food pantry located at the CRC by working with community partners to provide an emergency supply of food to customers in need. This incumbent will have an understanding of CRC services and processes and works as part of the CRC team to provide excellent customer service to internal and external customers. This position will also provide administrative back-up to other clerical functions within the CRC. Position Summary The position is responsible for coordinating and evaluating programs that provide crucial services to individuals and families in need. This classification ensures programs are effective, comply with rules, and are in line with the organization’s objective to improve community well-being. The specialist serves as a liaison between service providers, community partners, and participants to foster comprehensive support systems. Location 430 Stitt Road Charlotte, NC 28213 Essential Functions Organize and maintain the food pantry including monitoring inventory, ordering, and stocking supplies Coordinate with community partner agencies to ensure food pantry has adequate food supplies, including fresh produce Collaborate with CRC staff members to determine if customers meet eligibility requirements to receive emergency food assistance Represent the department by attending meetings held by community partners to maintain knowledge of required policy and procedure Prepare monthly reports regarding assistance provided to customers in need Enter accurate data into required database to avoid duplication and overuse of services Maintain a daily and weekly temperature and cleaning logs; ensure Food Pantry is clean, safe and operationally ready Work with supervisor to assess volunteer needs and train volunteers in proper food pantry procedures Keep current with CRC process changes and ensure that customer communications reflect the correct and current protocols Communicate new ideas, solutions, and observations to enhance overall service delivery Collaborate with staff to function in support of each other to achieve the mission of HHS and Mecklenburg County; assist with additional lobby services as needed (including, but not limited to, the Document Counter, Kid’s Corner, Computer Room, and Customer Navigator) May temporarily work at other CRC locations Maintain county standards in professional appearance Plan, implement, and oversee assigned social service programs and initiatives Conduct needs assessments and suggest program improvements to help close any gaps in service delivery Partner together and coordinate with service providers, governmental organizations, and community groups Complete the necessary paperwork for services and support programs Conduct research and assimilate information for the planning and implementation of activities in specified programs Address participant concerns and ensure that services provided are client-centered Collect, analyze, and report program data to measure effectiveness and guide improvements Perform other duties as assigned

Minimum Qualifications Experience:

Minimum of two years of related experience

Education:

High School Diploma or equivalent Combination of relevant education and relevant experience accepted?: Yes Licenses and Certifications Requires a valid North Carolina or South Carolina Driver’s license Requires County Driving Privileges Preferred Qualifications Four years of clerical experience in area of assignment 2 years of experience in professional teamwork environment and 2 years of customer service experience. Associate’s degree preferred in a related field Bilingual (Spanish and English) proficiency oral and written Knowledge, Skills and Abilities Knowledge of Research methods and practices Federal, State, and Local social service regulations and best practices Skills Possessing strong communication skills Managing multiple tasks concurrently Strong organizational, analytical, and problem-solving skills

Abilities Leadership:

Keeping the organization’s vision and values at the forefront of associate decision making and action Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization.

Customer Service:

Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs

Managing Work:

Effectively managing one’s time and resources to ensure that work is completed efficiently. Computer Skills Proficient in applicable computer programs Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.