Accessibility Resources Program Manager Position Available In [Unknown county], North Carolina

Accessibility Resources Program Manager 
Salary $67,852.00 – $118,741.00 Annually Location Statewide, NC Job Type Permanent Full-Time Remote Employment Flexible/Hybrid Job Number 25-02189 DSB 60043231 Department Dept of Health and Human Services Division Deaf and Hard of Hearing Opening Date 04/22/2025 Closing Date 5/21/2025 5:00 PM Eastern Job Class Title Program Manager I Position Number 60043231 Section Administration Salary Grade

NC20 DESCRIPTION

BENEFITS
QUESTIONS
Description of Work •Position is eligible for a hybrid remote teleworking schedule to include weekly onsite work hours.•

Recruitment Range:

$67,852 to $85,000 The position of Accessibility Resources Program Manager develops and implements the Division’s statewide system of building formal partnerships with federal, state, county/local government entities, organizations and businesses for the purpose of providing technical assistance in order to build their capacity to serve their Deaf, Hard of Hearing and Deaf-Blind clients/customers; this position also coordinates DSDHH’s internal system of providing advocacy to clients for accessibility and with DHHS’s ADA compliance system. This position is a member of DSDHH’s Executive Management Team. Job responsibilities will include but not limited to: Functions as NC State Government’s Subject Matter Expert on practical applications of federal and/or state statutes (e.g. Section 504 of the 1973 Rehabilitation Act, Americans with Disabilities Act of 1990) governing accessibility for Deaf, Hard of Hearing and Deaf-Blind individuals.
Consultation and training to focus on building capacity of agencies, organizations and businesses to make their services and resources accessible to Deaf, Hard of Hearing and Deaf-Blind individuals.
Initiates contact and/or coordinates with DSDHH director (and/or DSDHH deputy director) initial contacts with heads of targeted agencies, organizations and businesses for possible consultation and training.
Develops and/or presents high-level proposals for provision of consultation and training (Cabinet-level, heads of Departments, Divisions, state associations such as NC Hospital Association, etc.)
Strategic provision of support could be documented in formal agreements between DSDHH and client agency (Memorandum of Understanding, etc).
Consultation and/or training should be designed to address all levels – upper management, mid-level management, front-line staff.
Develops, implements and monitors system of DSDHH staff response to requests by individual Deaf, Hard of Hearing and Deaf-Blind clients for assistance in removing barriers to their access to services and resources as required by existing statutes (e.g. Section 504 or ADA).
System includes defined procedures for escalation to higher levels of management (including level of Department Secretary) for addressing difficult cases.
Functions as ombudsman for NC State Government with regard to communication access for Deaf, Hard of Hearing and Deaf-Blind individuals.
Functions as a member of DSDHH’s Executive Management Team.
Directly supervises the Deaf, Deaf-Blind, Hard of Hearing, and Emergency Preparedness coordinators. About the NC Division of Services for the Deaf and Hard of Hearing (DSDHH): The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or Deaf-Blind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being. About the NC Department of Health and Human Services (DHHS): The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits. Knowledge, Skills and Abilities / Competencies Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed “eligible” for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Demonstrated knowledge of relevant statutes governing accessibility (e.g. Section 504 and ADA, etc.) Demonstrated knowledge of the issues, needs and communication methods of each of the division’s target populations deaf, heard of hearing, deaf-blind, late-deafened, older and younger generations, etc. Strong interpersonal skills and ability to consistently conduct oneself in a professional manner with various parties, including high-level officials. Strong communication skills (written and verbal). Experience with management and supervision. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; OR
an equivalent combination of training and experience. Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about

DHHS:

 https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE:

Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. To check the status of an application, please log in to your NC Government Job Opportunities account and click “Application Status”.