Customer Engagement Manager Position Available In Wake, North Carolina

Customer Engagement Manager SuCitta Stealth Cary, NC 27513 Customer Engagement Manager – ACE About Us While the chemistry isn’t unique, the Atticus experience is. Atticus is a demand-driven manufacturer of battle-tested chemistries, established in 2014 and built from the ground up with a clear purpose to Enhance Daily Life. Through our Agriculture and EcoCore portfolios, our team is committed to helping you maximize your input requirements with dependable solutions. As an independent company, we make decisions at your speed, executing each step with discipline to turn strategy into results you can trust. This focus allows us to consistently deliver on our value proposition: Relevant. Simple. Reliable. For more information, visit AtticusLLC.com. Job Summary As the Customer Engagement Manager – ACE at Atticus, you will take ownership of building and nurturing relationships with our customers through ACE (Atticus Customer Engagement) to drive scalability and continued growth in our business. This transformative role is essential in ensuring exceptional customer experiences, driving loyalty, portfolio support and enhancing engagement at every touchpoint. You will be responsible for optimizing market access and accelerating the adoption curve in both our Ag and EcoCore business divisions while optimizing return on investment for ACE. You will collaborate closely with cross-functional teams including Sales, CommZ, Portfolio Optimization, Business Optimization, Portfolio Management and Commercial Coordination to drive portfolio adoption, product success and customer satisfaction. This role requires a blend of technical expertise in utilizing digital marketing tools, market understanding, and creative marketing strategies to effectively engage with our customers. This role will report to the Sr. Director of Customer Engagement.

Key Responsibilities:

Customer Engagement Strategy:

Develop and execute a comprehensive digital engagement plan that drives loyalty, portfolio support and business growth and enhances customer satisfaction. Develop and execute strategies to support the independent retail professional in influencing Atticus Portfolio adoption down to the end user level.

Customer Insights and Feedback:

Analyze customer behaviors and feedback to identify opportunities for improving customer experience and tailoring engagement strategies within ACE. Be a liaison in utilizing ACE data to empower independent retail professionals with the Atticus Portfolio.

Sales Support:

Collaborate with the sales team to provide training, system support, and guide system updates. Assist in developing sales strategies and supporting sales efforts with targeted marketing initiatives within ACE.

Data Analysis:

Monitor and analyze marketing performance metrics, sales data, systems data, and customer feedback. Use data-driven insights to optimize marketing strategies and achieve business objectives; portfolio support, growth and loyalty.

Technology Integration:

Identify and implement tools to enhance the digital customer engagement journey, including system integration and automation platforms. Stay ahead of digital trends, emerging platforms, customer engagement innovations to maintain a competitive edge and a strong competitive playing field perspective. Qualifications – Characteristics –

Experience In-Depth Market Insight:

Competitive playing field perspective and understanding of US and global pesticide markets, farming practices, commercial and residential pest control markets, and agricultural markets.

Exceptional Communication Skills:

Excellent communication, presentation, coordination, and interpersonal skills with the ability to deliver succinct statements with impact.

Project Management Excellence:

Strong project management skills and ability to work effectively in a team-oriented environment to drive One Atticus results.

Analytical & Strategic Marketing Expertise:

A clear quantitative thinker with proven experience and understanding of marketing principles and brand management strategies.

Technical Proficiency:

Expertise in Microsoft programs, specifically Power Point and Excel are a must but you also should be a understand CRM tools and digital customer engagement tools.

Educational Background:

Bachelor’s degree in marketing, agronomy, or a related field (master’s degree preferred). Why Atticus? Atticus is committed to the success of our industry and our team. Our involvement in key task forces and support for organizations shaping tomorrow’s leaders reflect our dedication to responsible stewardship, safe product use, and advancing the Agriculture and EcoCore markets. Through our employee experience, ‘Atticus Freedom,’ we prioritize providing the right tools, unwavering support, and an environment where our culture is woven into every interaction. By investing in each person’s skills, leadership development, health, and well-being, we build a stronger, unified team of diverse, talented professionals driven by shared values—together as ‘One Atticus.’ Atticus, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Atticus LLC participates in E-Verify.

Recruiting Agencies, Please Note:

Atticus, LLC will not accept unsolicited assistance from recruiting/search agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by recruiting or search agencies to any employee at Atticus, LLC via email, the Internet or in any form and/or method without a valid written search/recruitment agreement in place for this position will be deemed the sole property of Atticus, LLC. No fee will be paid in the event the candidate is hired by Atticus, LLC as a result of the referral or through other means.