Medical Information Customer Engagement Lead-Pharma (Hybrid-Lawrenceville, NJ) Position Available In Mercer, New Jersey

Medical Information Customer Engagement Lead-Pharma (Hybrid-Lawrenceville, NJ) Stage 4 Solutions Inc Lawrenceville, NJ Job Details Contract $55.00 – $60.71 an hour 1 day ago Qualifications Vendor management Call center 5 years Senior level Leadership Full Job Description Medical Information Customer Engagement Lead-Pharma (Hybrid-Lawrenceville, NJ) We are seeking a Medical Information Customer Engagement Lead-Pharma for a global pharmaceutical client. The Customer Engagement team aims to strategically design, develop, and evolve industry leading Customer Engagement and Medical Information call center capabilities while optimizing the customer experience. This role will be responsible for providing strategic and operational oversight for and execution of the Medical Information Contact Center Strategy. Responsibilities include processes, standards, systems and services, including managing the relationship with the Contact Center Partners covering US Medical Information, Global Escalations and Variant Content. This is a 40-hour per-week, 12-month contract (extensions possible), 50% onsite role in Lawrenceville, NJ. This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

Responsibilities:

Execute strategy for US customer engagement: Medical Information, Global Escalations, and Variant Content maintenance in alignment with WW SCE goals and objectives. Actively engage with all key matrix functions at a Worldwide (WW)/Market level, e.g. WW Customer Engagement Center Leads, WW Medical Content/Pubs Leads, Market Leads and WW Field Medical & Medical Effectiveness Leads, Commercial Business Units, Safety, Quality and Business Solutions in order to Provide an MI request service for managing complex questions in a timely and efficient manner Support the delivery of MI to HCPs and patients to meet Market and Regulatory need Provide MI guidance and support for local or WW congress booths as required Relationship lead with all key matrix functions at a US Commercial level in order to: Provide a customer information service for managing complex customer interactions in a timely and efficient manner Execute Customer Engagement Center activities, such as: Oversight of Supplier Day to Day operations MI partner training Innovative approach towards service evolution while adhering to budgets and timelines Establishment, Maintenance and Adherence to processes and procedures ensuring operational effectiveness Delivery of performance reports and insights to stakeholders Inspection readiness and audit participation and Telephony design Monitor performance of MI partner against agreed procedures and quality metrics to ensure compliance. Identify continuous improvement opportunities and lead process improvement plans. Oversight of team as it relates to: Training Plans for existing and launch products and programs Quality oversight Content maintenance and creation to address needs Escalation support Systems and solutions Budget & Operational deliverables.

Requirements:

5+ years of experience in Medical Information, Contact Center, or related field with working knowledge of MI principles and regulations Vendor Management Patient Safety Reporting is highly preferred Leadership skills; Prior Experience managing a diverse team and/or externalized supplier Ability to critically analyze performance against quality measures, metrics, and process Vendor Management PharmD Please submit your resume to our network at https://www.stage4solutions.com/careers/ (please apply to the Medical Information Customer Engagement Lead-Pharma (Hybrid-Lawrenceville, NJ) role). Please feel free to forward this project opening to others who may be interested. Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation:

$55/hr. – $60.71/hr. #LI-SW1