Lead Neighborhood Tech Helpers Outreach Associates – Temporary Position Available In New York, New York

Lead Neighborhood Tech Helpers Outreach Associates – Temporary The New York Public Library – 4.1 New York, NY Job Details Part-time $27 an hour 17 hours ago Qualifications French Mandarin Spanish Community engagement Software troubleshooting Customer service Classroom management Cantonese Public speaking English Mid-level Korean Supervising experience Haitian Creole Bachelor’s degree Classroom experience Computer skills 1 year Communication skills Time management Full Job Description Description The New York Public Library is seeking an enthusiastic candidate to fill the role of Lead Neighborhood Tech Helper (Outreach Associate) to support the expansion of services as part of our HPD partnership for Neighborhood Tech Help (NTH). The Lead NTH Outreach Associate will supervise up to 2 NTH Outreach Associates. Community-based NTHs provide individualized assistance to local community members who need coaching in introductory digital skills and/or access to affordable home internet service and internet-capable devices in order to become effective home internet users. The candidate must have excellent communication, digital, outreach and organizational skills and have a high level of comfort engaging with individuals and groups of all abilities and from a wide range of backgrounds across the city (including Manhattan, the Bronx, and Staten Island). The Lead Neighborhood Tech Helper (Outreach Associate) must be prepared to travel across the city (including Manhattan, the Bronx, and Staten Island) to provide the NTH service and build awareness of the Library’s programs and services. This is a hands-on, active role that requires in-person communication and engagement at a wide range of indoor and outdoor environments including city shelters and other housing facilities, community events, festivals and street fairs, and in public spaces such as parks, community gardens, and markets. The Lead NTH Outreach Associate reports to the NTH Program Coordinator in the Community Outreach and Engagement Department at NYPL and is an integral part of NYPL’s commitment to ensure underserved communities are connected with the Library and have awareness of relevant programs and services.

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This position is a grant-funded position, temporary until June 30, 2026. Key Responsibilities Online program listings, flyer creation, monthly program handouts. Compile program activity and impact data and provide regular reports to the NTH Program Coordinator. Provide regular progress updates and program feedback to the NTH Program Coordinator, and assist with identifying and resolving issues that impact on successful delivery of the NTH program. Ensure that the associates have materials and equipment needed for successful community programming and outreach. Bring the NTH program to target communities and build community relationships through targeted outreach and one-on-one interactions at a range of outreach events hosted by community partner organizations and in public settings (both indoors and outdoors) such as public housing, city shelters, parks, shopping malls, and recreation centers. Teach community members about The New York Public Library’s programs and services, including how to get a library card. Be proactive, informed and helpful when interacting with patrons seeking assistance. Support NTH Outreach Associates. Assess patron’s access to technology, current digital skill level, connectivity needs, and internet use priorities. If necessary, Support patrons in troubleshooting for basic digital literacy needs and software/hardware functionality. Advise patrons about free or affordable home internet service options for which they may qualify, assist patrons to apply for services they choose, and support their efforts to secure service. Advise patrons about sources of affordable computers or other internet connected devices for which they may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair. Refer patrons to relevant services or organizations who can support tech needs beyond the scope of NTH. Teach digital safety precautions Participate in all required onboarding and skills development opportunities, as determined by the NTH Program Coordinator. Assist with maintaining the NTH Playbook and information for referrals to community programs and services. Provide excellent customer service and support to individuals in diverse communities. Plan, set-up equipment, and attend scheduled outreach events. Track program data, keep accurate and timely records, and report outcomes as required. Perform related duties and work on special projects as required. Skills, Knowledge and Expertise Required Education and Certifications Bachelor’s Degree or 1-2 years relevant work experience Conversational fluency in a non-English language eg. Spanish, French, Haitian Creole, Mandarin, Cantonese and Korean. Required Experience Demonstrated experience in providing excellent customer service to diverse patrons. Excellent digital and computer skills. Required Skills Ability to demonstrate basic knowledge of current technology platforms and devices, and willingness to learn. Ability to assist others to learn basic digital skills: i.e. related to internet services, computer and device characteristics, and common online services and applications. Excellent customer service skills. Strong organizational and time management skills with high attention to detail and ability to work on multiple projects simultaneously. Knowledge of community outreach and engagement in diverse communities and a commitment to DEIA. Ability to demonstrate excellent interpersonal skills, cultural competency and sensitivity working with diverse customers, coworkers, and community. Ability to establish trust with patrons of varied educational and cultural backgrounds. Interest in empowering older adults, people with disabilities, immigrants, and other vulnerable populations with digital skills and confidence. Adaptable to changing work environments and ability to creatively solve problems and negotiate and handle stressful situations in a positive manner. Excellent communication skills both online and in-person —written and verbal—for varied audiences, including public speaking, managing group discussion, classroom management, and listening skills.

Managerial/Supervisory Responsibilities:

N/A More NYPL Core Values:

All team members are expected and encouraged to embody the

NYPL Core Values:

Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Be Welcoming and Inclusive Work Environment Office setting Public library setting Other workshop and public speaking environments Physical Duties May involve some light physical labor such as the moving and lifting of supply boxes or program supplies Requires travel within NYC Pre-placement Physical Required? No Schedule Must have flexible availability, including evenings and weekends as needed, willing to travel to various locations, as needed. 15-19 hrs per week About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations—including research and branch libraries—throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.