DCS PROGRAM MANAGER – 04082025 – 66969 Position Available In Anderson, Tennessee

Job Description:

Job Information State of Tennessee Job InformationOpeningDate/Time04/08/2025 12:00AM Central TimeClosing Date/Time04/14/202511:59PM Central TimeSalary (Monthly)$5,591.00 – $7,253.00Salary(Annually)$67,092.00 – $87,036.00Job TypeFull-TimeCity, StateLocationChattanooga, TN Clarksville, TN Columbia, TN Cookeville, TNDresden, TN Jackson, TN Johnson City, TN Knoxville, TN Maryville,TN Memphis, TN Murfreesboro, TN Nashville, TN Oak Ridge, TNDepartmentChildren’s Services

LOCATION OF

(1)

POSITION

(S)

TO BEFILLED

DEPARTMENT

OF CHILDRENS SERVICES, CHILD AND FAMILYMANAGEMENT DIVISION, SMITH COUNTY, ALL STATEWIDE WORKING TITLE

DCSProgram Manager – Adoptions – Statewide This position requires acriminal background check. Therefore, you may be required toprovide information about your criminal history in order to beconsidered for this position. This Program Manager position is inthe Adoptions division of the Statewide Specialized SupportServices team. It is located in Smith County but can sit in anycounty across the state.

Qualifications Education and Experience:

Graduation from an accredited college or university with abachelor’s degree and experience equivalent to five years ofprofessional work in one or a combination of the following:counseling or case management services, or program evaluation ofcounseling or case management services, two years of which mustinclude children’s and/or juvenile services program evaluation.

Substitution of Education for

Experience:

Graduate course workcredit received from an accredited college or university in socialwork, criminal justice, psychology, sociology, human services,and/or child development may substitute for the required experienceon a year-for-year basis to a maximum of two years, there being nosubstitution for the required two years of children’s servicesprogram evaluation (e.g. 36 graduate quarter hours in one or acombination of the above listed fields may substitute for one yearof the required experience). Substitution of Experience for

Education:

Experience equivalent totwo years in one or a combination of the following: DCS ProgramSpecialist or DCS Program Coordinator with the State ofTennessee.

Necessary Special Qualifications:

Applicants for thisclass must: A valid vehicle operator’s license may be required foremployment in some positions; Applicants for this class must have no conviction of afelony; Applicants must be willing to be fingerprinted and must havetheir fingerprints on file with the Department of Children’sServices (TCA 71-3-533); Applicants must authorize release on any investigative andcriminal records obtained by the Federal Bureau of Investigation tothe Department of Children’s Services (TCA 38-6-114;

TCA 71-3-533

).

Examination Method:

Education and Experience, 100%, for PreferredService positions. For Executive Service positions, MinimumQualifications, Necessary Special Qualifications, and ExaminationMethod are determined by the appointing authority.

Overview Summary:

Under general supervision, is responsible for Children’s Servicesprogram policy and procedure development work of considerabledifficulty and supervisory work of average difficulty; and performsrelated work as required.

Distinguishing Features:

An employee inthis class acts as the first full supervisor responsible for policyand procedure development in an assigned program area, or acts asan area consultant for assigned field staff in the program area.

This class differs from that of DCS Program Coordinator in that anincumbent of the latter acts as a lead policy writer for theprogram policy and procedure development or acts as theCommissioner’s designee in Children Protective Services custodydeterminations. This class differs from those in the DCS ProgramDirector sub-series in that incumbents of the latter direct policyand procedure development for a specific program or several smallprograms and supervise employees in this class. ResponsibilitiesJudging the

Qualities of Things, Services or People:

Review case notes and other relevant documentation to assessthe quality of case management services provided to children andfamilies. Evaluate the work of staff and volunteers to ensure thatprograms are of appropriate quality. Evaluate the work of staff and volunteers to ensure thatresources are used effectively. Review documentation of program service delivery to ensureadherence to departmental policies and procedures. Evaluate reports that detail past service achievements andpresent outcomes/measurements in order to meet expected goals forfuture service delivery.

Making Decisions and SolvingProblems:

Analyze systemic influences that impact case management andmake recommendations to improve efficiency and quality of theorganization, its operations and services. Analyze individual influences that impact case management andmake recommendations to improve efficiency and quality of servicesprovided. Recruit, interview, and hire or sign up volunteers and staff toensure effective service delivery. Supervise and participate in the development and writing ofpolicies and procedures to enhance safety, well-being, andpermanency for children. Review and approve recommendations for changes to programdelivery to enhance program efficiency. Communicating with

Supervisors, Peers or Subordinates:

Prepare and maintain records/reports involving casework qualityin order to provide data to senior leaders. Provide consultation, guidance, and coaching to peers and/orsubordinates in order to increase skill level. Maintain and distribute records/reports that detail the qualityof casework in order to enhance continuity of service. Maintain ongoing dialogue with leader and internal businesspartners to keep them informed of issues that may result inescalated complaints or require higher level review.

Establishingand Maintaining Interpersonal Relationships:

Issue response to complaints and inquiries based on review ofrelevant documentation to ensure services are being provided tointernal and external customers as required bypolicy/procedure. Perform liaison work with internal and external stakeholders toraise awareness and understanding of agency-provided programs. Establish and maintain working relationships with otheragencies/organizations in order to meet community needs and ensurethat services are not duplicated.

Organizing, Planning andPrioritizing Work:

Incorporate last minute and unscheduled tasks into currentworkload to ensure timely and accurate completion of work. Organize and prioritize personal workload using calendars,lists to ensure timely and accurate completion of work.

GettingInformation:

Collect case information in-person or from electronic/paperfiles in order to generate reports and assess service quality. Review current policies and procedures in order to provideaccurate, up-to-date information to inquiries from internal andexternal customers. Engage in regular contact with general public, people in otherdepartments/divisions, or representatives from outsideorganizations for the purpose of furnishing or obtaininginformation. Participate in team meetings in order to maintain awareness ofpolicy, procedure, and best practice in order to promoteconsistency of application. Competencies (KSA’s)

Competencies:

Problem Solving Ethics and Values Decision Quality Written Communication Integrity and Trust Listening Functional and Technical Competency Priority Setting Managing Diversity Approachability Knowledge:

Basic Clerical Intermediate Sociology and Anthropology Skills:

Intermediate Critical Thinking Intermediate Complex Problem Solving Basic Reading Intermediate Writing Intermediate Judgment and Decision Making Basic Time Management Intermediate Speaking Intermediate Systems Analysis Intermediate Systems Evaluation Intermediate Monitoring Basic Active Listening Intermediate Quality Control Analysis Abilities:

Intermediate Written Expression Intermediate Oral Expression Intermediate Written Comprehension Basic Deductive Reasoning Basic Inductive Reasoning Basic Oral Comprehension Basic Speech Clarity Tools & Equipment Tools:

Personal Computer (desktop/laptop)

Multi-Line Telephone Systems Multi-Function Printer/Scanner Fax Machine Technology:

Database Software e.g., Microsoft Access, ProprietarySoftware Electronic Mail Software e.g., Microsoft Outlook Presentation Software e.g., Microsoft PowerPoint Spreadsheet Software e.g., Microsoft Excel Word Processing Software e.g., Microsoft Word Diagramming Software e.g., Microsoft Visio TN Driver StandardsState of Tennessee positions that may involve drivingresponsibilities require candidates to meet the following minimumdriver qualifications: A valid driver’s license For the past five years, the candidate’s driver record must nothave record of the following violations: driving under theinfluence (DUI), reckless driving, license suspension for movingviolations, more than 4 moving violations.

Please include yourDriver’s License Information under the Licenses and Certificationssection of your application.•Agencies may allow an exception basedon other factors.