Account Manager I- Project Leader Position Available In Miami-Dade, Florida

Account Manager I- Project Leader Arctic Industries

LLC – 3.8

Medley, FL Job Details Full-time Estimated:

$57.1K – $71.6K a year 23 hours ago Qualifications Management Sales Sales management Customer service Engineering Mid-level Microsoft Office Project management Bachelor’s degree Organizational skills Project management methodology Customer support Account management Communication skills

Full Job Description Position :

Account Manager I Reports To:

Sales Operations Manager Position Summary:

The Account Manager I plays a critical role in understanding client needs, preparing accurate quotes, resolving issues promptly, and providing product expertise tailored to each customer’s application. Success in this position requires a proactive, customer-focused approach, strong communication and organizational skills, and the ability to manage multiple accounts and project timelines in a fast-paced manufacturing environment.

Duties and Responsibilities:

Prepare and follow up on customer requests for proposals, quotations, and bids, ensuring accuracy and timely submission Collaborate closely with manufacturer vendors to request bids and gather necessary information Collaborate closely with the engineering team to understand and incorporate structural details into project requirements Enhance the overall customer service experience, fostering engaged customers and supporting organic growth Provide Support to Account Manager II and III Respond promptly and professionally to sales queries via phone, email, and written correspondence Maintain high professionalism in all customer communications, ensuring a positive customer experience Conduct follow-up calls to confirm sales orders and delivery dates, ensuring customer satisfaction Manage the weekly shipping schedule and coordinate lead times by collaborating with manufacturing, purchasing, and accounting departments Respond promptly to inquiries from the sales team regarding quoting or job-related requests, providing necessary support and guidance Collaborate with the Sales Operations Manager to assess department progress and develop strategies to improve performance Identify and report recurring issues to management, contributing to ongoing product defect prevention efforts Other duties as assigned

Knowledge, Skills and Education:

Account or sales management experience Experience in providing customer service support Working knowledge of customer service software, such as CRM databases and tools Ability to think strategically Advanced troubleshooting and multi-tasking skills Customer service orientation Excellent verbal and written communication skills Experience with equipment procurement in the foodservice industry preferred In-depth understanding of the entire MS Office suite Proven experience as a Account Manager or Project Manager, preferably in a fast-paced manufacturing or construction environment Strong organizational and multitasking skills, capable of managing multiple projects simultaneously Excellent communication and interpersonal abilities, fostering effective collaboration across diverse teams Proficiency in project management methodologies, tools, and software Flexibility to adapt to changing project requirements and dynamic business environments. Bachelor’s degree in Engineering preferred