Project Manager (CX) – (Miami, FL) Position Available In Miami-Dade, Florida

Title:

Customer Experience Project Manager Duration:

6 -9 month contract + extensions / possibility to convert perm but not guaranteed

Location:

Hybrid –

Miami, FL Pay Rate:

$ 63-67/hr

USC or GC Compensation:

$63/hr to $67/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law Compensation. Required Skills & Experience 10 years of Program/Project Management Experience

CX/DESIGN

project experience specific to system redesign and architecture Expert level budgeting and communication skills Job Description Oversee and manage all aspects of projects, including planning, execution, and tracking to guarantee that timelines, reporting, and deliverables are met. Collaborate with the GTS, Business, and Experience Management teams to provide comprehensive program oversight, and with the GTS PMO to ensure the timely delivery of materials and updates. Oversee and manage project budgets, tracking the percent of completion for Customer Channel projects. Communicate program objectives, goals, and progress to stakeholders, executives, and upper management. Create, manage, and submit all program documentation, including updates and roadmaps. Continuously identify and recommend process improvements to enhance project management efficiency and effectiveness.