Project Manager, Miami, FL – Need locals to Florida Position Available In Miami-Dade, Florida

Project Manager, Miami, FL – Need locals to Florida

Role:

Project Manager

Location:

Miami, FL –

Hybrid:

Onsite (Tues, Wed, TH)
Long Term

Scope of Work:

8+ years of PM experience
Working at an executive level
Certifications would be ideal (PMP)
Distill complex ideas and be proactive in what needs to happen next

Project:

Transformation in value org (prepaid side of the business)
Multiple brands within portfolio
Customer channel/customer success team
Deliver on the technology needs that the customer channel team needs
Technology changes on the customer service side
Taking a legacy tool and upgrading (Agent desktop tool, back end services are being migrated)
$70 Million project
If they have experience with Customer service tools and how contact centers work, that would be helpful
Will they lead cross functional teams and who will they collab with? Product management team, GTS/Engineering team, 3rd party vendors, Business team (Customer Channel/Customer success)
Detail orientated
Strong communication skills
Executive presentation skills
Telecom or wireless provider experience (Verizon, AT&T, TMO) or even a cable company (Comcast)
Previous Project Management experience: IT focused projects
Large transformation projects
Large technologies initiatives
Migration from one tool to another
Large scale technology migrations

Technical Skills:

Asana experience
SmartSheet
G-Suite experience

Interview:

1st round with Heta
2nd round with peer or Heta s manager

Video Responsibilities:

Program and Project Management
Oversee and manage all aspects of projects, including planning, execution, and tracking to guarantee that timelines, reporting, and deliverables are met.
Collaborate with the GTS, Business, and Experience Management teams to provide comprehensive NSA program oversight, and with the GTS PMO to ensure the timely delivery of materials and updates.
Budgeting and Communication
Oversee and manage project budgets, tracking the percent of completion for Customer Channels NSA projects.
Communicate program objectives, goals, and progress to stakeholders, executives, and upper management.
Documentation and Reporting
Create, manage, and submit all program documentation, including updates and roadmaps.
Create, manage, and submit program decks around NSA initiatives for stakeholders, executives, and upper management.
Ensure alignment with strategic objectives and business requirements.
Develop and manage project plans (timeline, resources, etc.).
Track project progress against established milestones, proactively identifying and mitigating potential risks and issues.
Work with different teams to ensure projects are delivered on time.
Document processes, create clear process flows, and maintain up-to-date documentation for all project-related activities.
Continuously identify and recommend process improvements to enhance project management efficiency and effectiveness.

Qualifications Required:

Bachelor s degree or ten or more years of work experience.
Six or more years of relevant work experience.
Eight or more years of project management experience.

Preferred:

Project Management certifications (PMP, CSM, CSPO, SaFE).
Experience working with multi-year long term transformation programs.
Excellent communication, interpersonal, and presentation skills, with the ability to effectively convey complex information to diverse audiences.
Proven ability to work independently and as part of a team, managing multiple projects simultaneously in a fast-paced environment.
Strong analytical, problem-solving, and decision-making skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

90973529

Position Id:

8617907