Customer Care Project Coordinator Position Available In Carroll, Georgia

Customer Care Project Coordinator 3.3 3.3 out of 5 stars Carrollton, GA 30117 We currently seek a Customer Care Project Coordinator who will join our division located in Carrollton, GA. The Customer Care Project Coordinator (CPC) will be the first line of contact with the customer, representing and establishing the customer’s perception of OFS. This individual will also coordinate all incoming RFQs from receipt to delivery of OFS’ offering. The CPC will be responsible for coordinating and liaising with cross-functioning groups such as internal/external sales, purchasing, R D, engineering, operations, finance and legal in developing a unified customer response. The CPC will also be responsible for servicing, growing, and maintaining customer relationships throughout the ordering life cycle of OFS products and services. The CPC represents OFS in a professional manner via telephone, written correspondence, occasional customer visits/trade shows and/or any other customer related functions as well as supports working in a total team environment. This includes Sales & Marketing departments and other internal support departments, such as, but not limited to, Production Control, Shipping and Accounting. The essential duties and responsibilities of the CPC will include, but are not limited to: Quotation Management and preparation: This includes working with various systems such as Power BI, EZ Access, SAP & Salesforce to supply customers and sales teams accurate & timely responses on quotation requests. To accomplish this the CPC must have some product knowledge and have the ability to effectively liaise with cross-functional groups and departments, such as Product Line Management (PLM), Pricing, Engineering, Purchasing & other teams where necessary. This also includes maintaining correspondence files on all quotation requests.

Order Management:

This includes acknowledging, reviewing & processing customer purchase orders based on possible quotations utilizing SAP/EZ Access, in a manner that provides consistency, accuracy and timeliness; while complying with all customer requirements and adhering to OFS & departmental policies/procedures and guidelines; always working towards meeting/exceeding OFS/Dept. goals and objectives. The CPC ensures confirmations, change requests and every aspect of the order management process through product delivery to the customer. At times the CPC may be required to coordinate with other internal departments, including but not limited to Sales, Pricing, Production Control, Finance, Logistics, Engineering, Purchasing & Product Mgmt.

Communication & Other Related Customer Support Responsibilities :

The CPC must demonstrate the ability to manage requests for information (RFI) with accuracy, timeliness & consistency . Information will include but is not limited to product information, product lead time, order status, quotation information, shipping information and all other required information, including proposed pricing quotes for potential business through RFQs. The CPC will evaluate & understand customer’s requirements/expectations while building productive long-lasting relationships and working closely with sales & other OFS support teams . This position will also maintain customer profile data, manage RFQ requests, document customer complaints and may be asked to communicate root cause and corrective action to customers; as well as validate & initiate requests for credits, request for reports, customer onsite visits-when necessary, to secure business relationships. The CPC will be required to gain more in-depth product knowledge to assist with some basic technical questions and know when to seek assistance from Sales/Engineering, Legal and others. The position requires flexibility to cover other customer accounts as needed and the ability to route concerns/qualified opportunities to the appropriate sales executives for further development and closure when necessary. Key Qualifications High School Diploma or equivalent experience (Bachelor’s degree preferred) Prior customer service and administrative business experience required (at least four years) Experience with SAP (at least one year) Proficient knowledge of Microsoft Office applications Excellent written and verbal communication skills required Multi-tasking skills essential Self-motivated Strong team player Ability to make effective, sound decisions and ability to work independently Fiber Optics product knowledge preferred

General Expectations:

Demonstrate effective communication (verbal, written) skills Maintain discretion when working with confidential and proprietary information Conform to all aspects of OFS’ “Standards of Conduct” Policy Strict adherence to Company safety policies and procedures Employees are expected to serve as role models for safe work practices and behaviors. This includes following established health and safety policies and procedures, maintaining a clean, organized work area, wearing, and properly storing all personal protective equipment (PPE), and actively engaging as a safety conscious worker with personal safety and wellness as a priority. If you would like to experience innovation and discover new solutions for the future, please apply online at https://www.myadp.com. OFS, a Georgia based global company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.