Content Management Analyst- eFile Project Management Position Available In Cobb, Georgia

Overview:

We are seeking a proactive and detail-oriented Content Management Analyst to support the ATX E-file team in developing and delivering electronic filing functionality across our tax software platforms. This role is ideal for a self-starter who thrives on clear communication, timely execution, and cross-functional collaboration. You will act as a bridge between state tax agencies, developers, and internal teams to ensure accurate, compliant, and timely implementation of e-file specifications for our line of preparer-centric tax software.

Key Responsibilities:

Serve as a liaison between state tax agencies, developers, QA teams, and internal stakeholders to facilitate timely and accurate development and delivery of e-file content and functionality. Act as a product owner for assigned e-file products by gathering and documenting agency requirements and acceptance criteria, working with developers to accurately and efficiently process yearly updates, and performing acceptance testing with state and federal agencies. Lead communications with state agencies to request specifications, clarify requirements, track approval timelines, and resolve issues related to tax form e-filing. Create and manage project timelines, ensuring deliverables are on track and aligned with seasonal milestones. Proactively raise concerns and propose adjustments when risks to timelines are identified. Collaborate with cross-functional teams (development, QA, compliance, and support) to define scope, identify dependencies, and drive timely execution of project goals. Ensure timely, clear, and accurate communication regarding project status, risks, changes, and upcoming deadlines to team leads, supervisors, and executive stakeholders. Oversee the lifecycle of assigned products, including requirement intake, spec documentation, form mapping, e-file table setup, testing coordination, and production readiness. Support government approval efforts by preparing test submissions, managing acknowledgments, and following through on agency feedback to achieve approval before release deadlines. Monitor e-file transmission errors and rejection rates, collaborate with developers and QA to investigate root causes, and implement enhancements to improve accuracy and customer experience. Maintain internal tracking tools and documentation, ensuring transparency, accountability, and alignment across multiple jurisdictions and teams. Drive process improvements and propose scalable solutions to recurring communication, documentation, or workflow inefficiencies. Champion user experience and product quality, ensuring the implemented e-file solutions meet both regulatory requirements and customer expectations.

Qualifications:

Bachelor’s Degree (preferred) Project Management – Agile (preferred) Foundational knowledge of U.S. federal and state tax forms and filing processes (prior tax experience preferred but not required). Excellent communication and interpersonal skills, with the ability to clearly convey technical and non-technical information. Demonstrated strong ability to manage multiple projects, deadlines, and shifting priorities effectively. Proficiency with computer, office software, and the ability to learn multiple tax software platforms quickly. Strong attention to detail, with the ability to analyze documents and flag inconsistencies or concerns. Experience with e-file schema, validation rules, or XML highly beneficial (not required). Familiarity with project tracking or collaboration tools such as Asana, JIRA, or similar platforms is a plus.

What We’re Looking For:

A professional who takes ownership of their responsibilities and follows through. Someone who isn’t afraid to ask questions or raise concerns early. A team player who understands that clear communication is critical to shared success. A fast learner who embraces change and is ready to adapt as project needs evolve. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for

Employee Wellbeing:

Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You’ll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.