Project Coordinator/Install and Service Coordinator – Monroe, NC Position Available In Ouachita, Louisiana

Job Description:

Position Title:

Project Coordinator/Install and ServiceCoordinator•

Monroe, NC Location:

Monroe, NC, USA Req.

ID:

Req#120 Join our Team and Make a Difference! At Lifeway Mobility, webelieve that everyone deserves to live comfortably, independently,and safely in their own homes. As a leading nationwide provider ofaccessibility solutions, we are dedicated to enabling individualswith accessibility needs to remain in the place they love.

We aremore than just a company

• we are a community driven by our CoreValues of Putting People First, Being Accountable, and Doing WellWhile Doing Good.

These principles guide everything we do, from theproducts we offer to the way we interact with our customers andeach other.

Joining our team means becoming part of a highly engagedworkforce where you will have access to training opportunities,growth potential, and a comprehensive benefits plan. Whether you’restarting your career or looking to take the next step, LifewayMobility offers a supportive environment where you can thrive andmake a difference.

Are you ready to make a real impact on people’slives every single day? Do you thrive in a fast-paced environmentwhere every day brings a new challenge and opportunity to solveproblems? If so, we want you to join our team as an Install andService Coordinator (ISC)!As an ISC, you’ll be the key player inensuring our accessibility solutions are seamlessly installed andserviced. You’ll play a vital role in coordinating installations,troubleshooting service needs, and ensuring that our customersreceive exceptional care in a timely and efficient manner.

EssentialFunctions

• Coordinate and schedule installation appointmentswith customers in a timely manner
• Oversee logistical operationsincluding inventory management and purchase requisitions
• Communicate with 3rd party suppliers to monitor shipments, ensuringaccurate and timely arrival to facilities
• Review and organizesold solutions to ensure proper documentation, including signedcontracts, notes, photos, and measurements
• Manage installationschedule daily, ensuring technician arrival windows are met
• Workwith customers to troubleshoot and address service needs(repairs)
• Create and manage service work orders, scheduleservice appointments, and coordinate follow-up as needed
• Collaborate with Sales and Installation teams to ensure customersatisfaction and smooth operations
• Ensure all aspects ofinstallation and service are completed efficiently, accurately, andto the highest customer satisfaction
• Work closely with GeneralManager to ensure monthly and annual revenue goals are met.

IdealCandidate Requirements

• Minimum of 3 years of experience intelephone/computer-based customer service
• Must have very strongorganizational skills, including the ability to prioritize tasks,manage time effectively, and meet deadlines
• Efficiency in dataverification and accuracy is required
• Project managementexperience preferred
• Strong verbal and written communicationskills
• Experience in routing/dispatching is a plus
• Proficiency in Microsoft Office Suite
• Familiarity with CRM/ERPsystems is preferred
• Ability to manage multiple tasks anddeadlines in a fast-paced environment
• A passion for deliveringexceptional customer service and making a positive impact onothers.

At our company, we’re driven by our commitment to PuttingPeople First, Taking Accountability, and Doing Well While DoingGood. If these values resonate with you, apply today and help shapea better tomorrow for our customers!

At Lifeway Mobility, we careabout our employees’ well-being. Join our team and enjoy acomprehensive benefits package that includes medical, dental,vision, 401k, employer paid life and LTD and some voluntarybenefits too. We set you up for success at the start

• with ourAcademy, which includes virtual and in person training, ongoingsupport, and the opportunity to grow, either in your role, or intoa new role.

Plus, you’ll have the opportunity to relax and rechargewith 7 paid holidays and three weeks of PTO. Apply now to be a partof our team. Ready to elevate your career with us?

Lifeway Mobilityis an Equal Opportunity Employer PIae6f877555cb-37820-37420417