Program Manager Position Available In Durham, North Carolina

Job Description

• Manage projects to deliver customer business outcomes for transactional and subscription projects.
• Perform overall project-level planning and lead end-to-end execution.
• Define and validate project scope, plan, and schedule for moderately complex projects.
• Track project performance to ensure goals are being met and evaluate results against success metrics.
• Drive completion of projects on time, within budget, and with high quality, while achieving customer satisfaction.
• Responsible for project metric tracking, financial management, and profitability.
• Provide vision, strategy, and alignment with business objectives to lead end-to-end project implementation.
• Provide leadership and accountability, ensuring customers and project teams meet commitments.
• Identify opportunities for additional business and provide input to presales and renewal evaluations.
• Identify risks and issues, develop mitigation strategies, and manage risk response plans.
• Lead the execution of contract change management processes.
• Manage project impacts by building awareness and support for change within the organization.
• Establish and maintain strong customer relationships.
• Manage stakeholder relationships and execute communication plans to ensure alignment.
• Act as the first level of customer and partner concern management, working with cross-functional teams.
• Identify and facilitate communications with team members and partners.
• Manage partner delivery and commercials when third-party technical resources are engaged.
• Govern internal support and delivery for assigned regions or accounts.
• Ensure process compliance across the region.
• Conduct periodic team analysis sessions to synchronize expectations and facilitate lessons learned.
• Build Cisco’s project management community by sharing lessons learned and best practices.
• Actively participate in the PM Role Community to drive continuous improvement.
• Recommend or implement changes to processes, resources, and solutions to improve productivity and outcomes.
• Manage change by identifying impacts, developing communication strategies, and contributing to training development.
• Ensure alignment between project goals and organizational readiness for change.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC “Know Your Rights” Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review

Insight Global’s Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements

• Project & Program Management:

• Strong understanding of project lifecycle and methodologies o Proven ability to manage multiple projects and timelines
• Risk management and mitigation planning
• Excellent verbal and written communication skills
• Roadmap development and prioritization o Budgeting and resource planning

• Tools & Technologies:

• Project management tools (e.g., JIRA , MS Project, Trello)
• Reporting and analytics (Excel, Power BI, Tableau)
• Familiarity with software development environments

• Business & Financial Acumen:

  o Understanding of business operations and KPIs

• Financial forecasting and ROI analysis

• Adaptability & Problem Solving:

• Ability to navigate change and ambiguity
• Strong analytical and decision-making skills
• Domain Knowledge (Optional but Valuable):
• Technical background (especially in IT, engineering, or product-driven environments) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.