Service Coordinator – Installation Project Group Position Available In Guilford, North Carolina

Service Coordinator – Installation Project Group Pella – 2.7 High Point, NC Job Details Full-time 1 day ago Benefits Profit sharing Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer service Mid-level Microsoft Office High school diploma or GED Organizational skills 2 years Communication skills Full Job Description Pella Windows and Doors of North Carolina and Southwest Virginia is an innovative, dynamic, growing company and is currently looking for a Service Coordinator for our beautiful High Point, NC location. We need confident, talented individuals who are focused on details and thrives on a challenge. We provide independence and an exciting, fast-paced, and fun work environment. Why work for Pella Windows and Doors of North Carolina and Southwest Virginia? Culture- We are a team-oriented company. We believe in our employees and strive in improving the lives of those we touch. Benefits- Comprehensive benefit packages Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees. Work-Life Balance- We take pride in our employees’ work-life balance. Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

SUMMARY :

The Pella Customer Service Coordinator is the main point of contact for our customers and fellow employees who need assistance with warranty claims, parts & service needs, and scheduling of service appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide excellent customer service to both our internal and external customers. Coordinate the schedule for our field service technicians that is both efficient and meets the needs of our customers. Conduct discovery over the phone and/or via e-mail to assess customer issues. Develop and implement the appropriate action plan necessary to satisfy these customer issues. Prepare and submit the required documentation for all warranty claims from Pella Corporation. General office duties, as required. Additional duties as specified by management.

QUALIFICATIONS

Qualified applicants must have strong organizational skills, be detail-oriented, and have the commitment to provide our customers with an exceptional experience. Excellent verbal and written communication skills are a must. High Proficiency in basic office applications including Office 365 Ability to function at a high level, while managing multiple tasks in a very busy office environment.

EDUCATION/EXPERIENCE

High School Graduate or GED required. Minimum of 2 years successful Customer Service experience is a must.

BENEFITS

Competitive Compensation Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment 401K/ 401K Matching- 50% up to 6% after 1 year of employment Profit Sharing 9 Paid Holidays Vacation/ PTO Life Insurance