Business Transformation and Process Improvement Senior Manager Position Available In Hillsborough, New Hampshire

Job Description:

Business Consultant & Transformation Senior ManagerIn this role you will be an individual contributor supporting cross-functional operating model transformation by analyzing and driving improvements across people, process, technology, and governance. You will regularly collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions.

The Expertise You HaveSuccessful candidates will be able to demonstrate a proven track record of:

Business problem validationConducting process and data analysis including cost benefit analysis, modeling, process mapping, and data flowsDesigning, redesigning, and improving business processes using six sigma, lean, agile, and quality management methodologiesLeading projects and delivering solutions autonomouslyThe Skills You Bring5+ years’ experience delivering quantifiable value via operations transformation in large organizationsPassion for improving all aspects of our businessProblem-solving that is underpinned by a keen understanding of objectives, an innovative spirit, and practicalityAbility to synthesize requirements for user experiences, business capabilities, and technology enablersCuriosity to explore root causes of ambiguous business situations through supportive interviews, analytic research, and investigationCommunication that is clear and concise verbally and is impactful and easy to consume in written and visual formSkilled facilitation of large working sessions of cross-functional team membersAccountability for outcomes that are often achieved through partnerships and influence of peers and leadersAdaptability to evolving and sometimes ambiguous business challengesEffective at navigating complexity and creating focus on what truly matters

Note:

Fidelity will not provide immigration sponsorship for this position.

The TeamFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees.

Performance Delivery is a center of excellence, serving as an internal consultancy to aid business leaders with crafting strategy and steering the development and deployment of leading practices and solutions within Fidelity’s Workplace Investing’s (WI) Sales, Service, and Operations. We deliver value across a broad portfolio of cost and revenue improvement while focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement. Every associate has a meaningful role adding to the team’s bench strength, standard practices, and career development. And they have fun doing it!

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Consulting SupportFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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