Project Manager/Customer Support Position Available In New York, New York
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Job Description
Project Manager/Customer Support
Project Manager/Customer Support Engineer
New York, New York
(Hybrid – 4 days a week onsite) Full Time Opportunity
A client (Fintech company) in NYC is seeking a Customer Support Engineer/Project Manager.
The PM will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Also, run and manage the Jira ticket system.
Roles & Responsibilities:
Experience in Java application development
Must have client facing/product support experience
Manage/Run the JIRA ticket system
Implement system enhancements.
Conduct system testing and troubleshooting.
Professional & Technical Skills:
Experience working in a Java development environment using Angular, React, AWS technologies
Must have a minimum of 5 years of experience in a similar role
Experience in system integration.
Experience as a manager running the Jira system
Must have prior experience working directly with clients
Ability to troubleshoot technical issues efficiently.
Must have a bachelor’s degree
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Ensure effective communication with clients.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
10109002
Position Id:
CCPMCS
