Operations Project Director Position Available In Delaware, Pennsylvania

Operations Project Director
At SSRS, the work we do has an impact. We give people the chance to be heard by conducting quantitative and qualitative research on a variety of topics including current events, health care, customer satisfaction, politics, media usage, sports, and more.
Our team of critical thinkers has genuine enthusiasm for our work and a shared goal to connect people through research. We get excited about the inherent problem solving involved in survey-based research, and our process fosters transparency through collaboration.
We are currently seeking an Operations Project Director to join our dynamic team and lead the operational aspects of survey research projects. The Operations Project Director will play a pivotal role in ensuring the successful execution of domestic, opt-in sample survey projects. This position requires expertise in sample procurement, data quality assurance, and vendor management, with a strong consultative presence during the pre-field planning and survey design phases.
Ideal candidates are based in our Glen Mills, PA office but remote work is a possibility for the right candidate.

Key Responsibilities:

Independently manage opt-in sample survey projects, primarily focused on domestic audiences
Serve as the subject matter expert for sampling strategy and vendor selection during the proposal and pre-field stages
Collaborate with researchers, statisticians, and survey designers to ensure optimal data collection strategies
Procure, evaluate, and manage third-party vendors for sample delivery and data collection
Implement rigorous quality assurance processes to ensure data accuracy, respondent validity, and methodological soundness
Monitor project timelines, budgets, and fieldwork performance to deliver on time and within scope
Provide regular consultation and updates to internal and external stakeholders on project progress and operational considerations
Document and report on operational metrics, data integrity, and lessons learned for continuous improvement

Position Requirements:

Bachelor’s degree in Social Sciences, Statistics, Public Policy, Business, or related field. An equivalent combination of education and work experience is also acceptable
3-5+ years of relevant experience in survey operations, panel/sample management, or market/social research
Strong understanding of opt-in sample dynamics and online survey fieldwork
Experience with survey vendors, sample brokers, and quality control methodologies
Proven ability to manage multiple projects independently in a fast-paced environment
Excellent communication and consultative skills, especially during project scoping and design phases
Familiarity with tools such as Qualtrics, Decipher, Confirmit, or similar platforms is a plus

Physical Requirements:

Ability to sit in front of a computer for long hours
Our goal is to promote diversity, creativity, and flexibility across our teams while strengthening problem-solving abilities and collaboration. Ready to be part of something bigger? Apply today to join the team that is redefining research to impact positive change.
Equal Opportunity Employer, including disabled and veterans.