Service Project Manager Position Available In Knox, Tennessee
Tallo's Job Summary: Service Project Manager at Pattison ID involves being the main point of contact for customer inquiries, ensuring ongoing communication, and developing a comprehensive understanding of customer needs. The role includes resolving conflicts, maintaining service ticketing systems, and nurturing business relationships. Successful candidates need strong communication skills, proficiency in Microsoft Suite, and experience in a fast-paced environment. The position offers competitive benefits, including 401K matching, paid holidays, and a hybrid work model.
Job Description
Who we are: Pattison ID helps companies deploy their identity for maximum consistency, engagement and impact across physical and digital signage, and branded environments. Our comprehensive signage solutions, including exterior, interior, wayfinding, and digital signage, redefine how brands connect with their audiences.
Our Solutions:
We offer architectural, digital services, sign maintenance solutions and flexible leasing options. As one of the largest companies in our industry, with 7 manufacturing facilities, 8 sales and operations offices, and over 1,000 employees across the US and Canada, Pattison ID is committed to offering a culture where team members can achieve their unique career ambitions, while embodying our Core Values of Innovation, Delight, Dependability, Involvement and Drive.
Essential Functions:
What you’ll do: Serving as the link of communication between key customers and internal teams. Main point of contact for customer inquiries related to service tickets and service agreements. Ensures ongoing communications and follow up. Developing a comprehensive understanding of the assigned customer(s), their on call / preventative service agreements and sign program. This would happen in coordination with the project management, sales and operation teams. Proactive with resolving conflicts or challenges by working internally with PSG critical stakeholders when necessary which could be related to a specific project, order, job or service. E10 Work to include creation /entry of all pertinent information (case, tasks, service calls related to service, surveys, estimates and production) when submitting orders. Service Ticketing system daily review and maintenance of new and existing tickets for tracking and reporting. Nurturing business relationships with key internal stakeholders Project Managers, Operations and Sales. Identify, create action plan/execute potential improvements to policies/procedures/account processes. Coordinates efforts with Director of Maintenance and customer to ensure successful site completion.
Qualifications:
What you’ll need to be successful Exceptional communication and interpersonal skills. Must be able to communicate effectively with customers as well as internal teams such as Sales, Operations, and Finance; management peers; and direct reports. Demonstrated understanding of information systems technology and business/manufacturing applications. Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Projects) are required. Demonstrated success in a fast-paced organization with multiple, rapidly changing priorities. Strong financial management skills and understanding of the PSG Leasing model. Effective virtual communication skills, (telephone, video, and e-mail) and experience managing remote teams. Experience developing innovative business solutions and creating new opportunities.
What We offer:
11 paid holidays 1 Paid Floating Holiday to recognize a special day of significance to you Generous Paid Time Off Policy Comprehensive health, dental, and vision benefits 401K Plan with Company matching, Hybrid Work Model On the job training and development Collaborative and Inclusive work environment
Special Employee Discounts :
Ripley’s Believe It or Not, Great Wolf Lodge and other destinations and services Pattison ID operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is constantly required to sit and use hands to operate telephone, type and operate computer and mouse. The employee is frequently required to talk, hear, and bend and twist neck. The employee may occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Travel may be required, up to 5%
