Service Project Manager Position Available In Knox, Tennessee

Service Project Manager

Job Category:

Service

Requisition Number:

SERVI001431

ing Details
ed: May 1, 2025
Full-Time
On-site
Locations
Showing 1 location
Knoxville
Knoxville, TN 37902, USA
Job Details
Description
Who we are: Pattison ID helps companies deploy their identity for maximum consistency, engagement and impact across physical and digital signage, and branded environments. Our comprehensive signage solutions, including exterior, interior, wayfinding, and digital signage, redefine how brands connect with their audiences.

Our Solutions:

We offer architectural, digital services, sign maintenance solutions and flexible leasing options. As one of the largest companies in our industry, with 7 manufacturing facilities, 8 sales and operations offices, and over 1,000 employees across the US and Canada, Pattison ID is committed to offering a culture where team members can achieve their unique career ambitions, while embodying our Core Values of Innovation, Delight, Dependability, Involvement and Drive.

Essential Functions:

What you’ll do:
Serving as the link of communication between key customers and internal teams.
Main point of contact for customer inquiries related to service tickets and service agreements.
Ensures ongoing communications and follow up.
Developing a comprehensive understanding of the assigned customer(s), their on call / preventative service agreements and sign program. This would happen in coordination with the project management, sales and operation teams.
Proactive with resolving conflicts or challenges by working internally with PSG critical stakeholders when necessary which could be related to a specific project, order, job or service.
E10 Work to include creation /entry of all pertinent information (case, tasks, service calls related to service, surveys, estimates and production) when submitting orders.
Service Ticketing system daily review and maintenance of new and existing tickets for tracking and reporting.
Nurturing business relationships with key internal stakeholders Project Managers, Operations and Sales.
Identify, create action plan/execute potential improvements to policies/procedures/account processes.
Coordinates efforts with Director of Maintenance and customer to ensure successful site completion.

Qualifications:

What you’ll need to be successful
Exceptional communication and interpersonal skills. Must be able to communicate effectively with customers as well as internal teams such as Sales, Operations, and Finance; management peers; and direct reports.
Demonstrated understanding of information systems technology and business/manufacturing applications. Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Projects) are required.
Demonstrated success in a fast-paced organization with multiple, rapidly changing priorities.
Strong financial management skills and understanding of the PSG Leasing model.
Effective virtual communication skills, (telephone, video, and e-mail) and experience managing remote teams.
Experience developing innovative business solutions and creating new opportunities.
What We offer:
11 paid holidays
1 Paid Floating Holiday to recognize a special day of significance to you
Generous Paid Time Off Policy
Comprehensive health, dental, and vision benefits
401K Plan with Company matching,
Hybrid Work Model
On the job training and development
Collaborative and Inclusive work environment

Special Employee Discounts:

Ripley’s Believe It or Not, Great Wolf Lodge and other destinations and services
Pattison ID operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is constantly required to sit and use hands to operate telephone, type and operate computer and mouse.
The employee is frequently required to talk, hear, and bend and twist neck.
The employee may occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision and distance vision.
Travel may be required, up to 5%
Qualifications
Behaviors
Preferred

Loyal:

Shows firm and constant support to a cause

Enthusiastic:

Shows intense and eager enjoyment and interest

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:

Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility

Work-Life Balance:

Inspired to perform well by having ample time to pursue work and interests outside of work

Entrepreneurial Spirit:

Inspired to perform well by an ability to drive new ventures within the business
Education
Preferred
Associate’s degree or better in Business Administration.
Experience
Preferred
2-4 years:
experience in managing people or assets.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.