General Manager-LCAM (Luxury Ft. Lauderdale Residential) Position Available In Broward, Florida

General Manager-LCAM (Luxury Ft. Lauderdale Residential) 3.9 3.9 out of 5 stars Fort Lauderdale, FL 33308

SUMMARY:

Seeking Onsite General Manager for a Ft. Lauderdale Luxury Residential Property. The General Manager will lead and supervise a staff of employees and will be individually in charge of a specific Condo Association. The General Manager will be involved in all aspects of Property Management in accordance with Florida Condominium Act and its amendments. This leadership role will act in accordance of Marquis Association Management’s mission statement, including maximization of financial performance, resident satisfaction, and staff development within established quality standards. Individual will be responsible for the hiring, training, and development of all onsite staff to Marquis high-end hospitality standards.

Hours:

Regular – 8:30am to 5:30pm, Monday thru

Friday Emergency Hours:

Employee shall respond to emergencies, such as, floods, fires, and severe resident matters 24 hours a day, 7 days a week.

QUALIFICATIONS

• To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates an operating environment that assures consistent owner / guest satisfaction at a standard on par with a 5-Star Hotel.
• Monitors the performance of all property staff through verification and analysis of resident satisfaction systems and financial reports.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Reviews and analyzes financial reports for the client that clearly explains operational effectiveness, trends and variances.
• Review cash balances and availability of funds for special projects. Cash flow management for capital improvements.
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Maintains an appropriate level of community public affairs involvement.
• Ensures good safety practices of employees and owners / guests, assisting in the maintenance of proper emergency and security procedures.
• Oversees preventive maintenance programs to protect the physical assets of the Association.
• Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
• Understands the associations’ declaration covenants rights and restrictions along with statutory regulations affecting Association operations, ensuring the Association is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Deals with the general public, owner / residents, & employees with tact and courtesy.
• Attends monthly MARQUIS General Manager meetings, as well as all Association Board Meetings including the Annual Meeting of Elections and the Annual Budget Adoption Meeting with support from the Regional Director.
• Solicit proposals from outside vendors/contractors for major projects or contract re-negotiations.
• Completes and submits Management Reports, which depicts the actual condition of properties, progress of specific projects, updates on financials and makes clear and concise recommendations.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This position will typically supervise a staff of approximately 10-35 employees depending on the size of the association. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

HOSPITALITY AND TRAINING

:

• Ensuring brand standards are met with the objective of meeting or exceeding Resident expectations; communicating follow-up actions to the team as necessary.
• Creating an environment in which all staff have the ability to reach their full potential.
• Ensuring that all staff and business decisions are in line with brand mission, values and guiding principles.
• Must have an eye for detail.
• Has a keen understanding of personalized services at the highest possible industry standards.
• Has a flair and understanding for the finer things in life (luxury services, products, brands).
• Maintains a “familiarity” with hotel and resort operations standards.
• Demonstrated success in training and implementation of high standard customer service protocols.

EDUCATION and/or

EXPERIENCE

• Absent extraordinary prior on-the-job experience, the General Manager position requires a Bachelor’s Degree preferably in Hospitality/Hotel Management.
• Successful candidate must have 5+ years’ experience managing luxury Hotel and/or Luxury High Rise Condominium properties with a preference of 2yrs+ managing a luxury High Rise Condo with an LCAM License.
• Requires an occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in the hospitality/hotel industry for a luxury hotel brand.
• Must be licensed (or become licensed) with a Community Association Manager (CAM) license issued by the State of Florida Department of Business and Professional Regulation.

LANGUAGE SKILLS

: General Managers must have developed language skills to the point to be able to:

• Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.

COMPUTER SKILLS

General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Company selected accounting and payroll systems
• Company-issued internet browser and e-mail programs

NOTE:

Company issued software programs implemented at a particular Association may be changed from time to time; the General Manager is required to learn the new programs and upgrades as soon as practicable after such items are implemented.

REASONING ABILITY

General Managers must have developed reasoning abilities to the point to be able to:

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Use mathematical skills to interpret financial information and prepare budgets.
• Make business decisions based on reports and similar facts, as well as on your own experience and personal opinions.

PHYSICAL DEMANDS

: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job:

• The employee is regularly required to stand; walk; use hands to finger, handle; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds.
• The employee must be able to see differences in widths and lengths of lines such as those on graphs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with residents, and accept constructive criticism from upper management.
• Must be able to change activity frequently and cope with interruptions.

IMPORTANT NOTE

: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the company.

Job Type:

Full-time Pay:

From $140,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday On call

Work Location:

In person