Director of Club Management Position Available In Collier, Florida

Director of Club Management Sterling Oaks Association & Club Inc. 822 Sterling Oaks Boulevard, Naples, FL 34110 General Manager Position for Sterling Oaks Association and Club Inc. Job Description The Board desires a GM who operates in a proactive and highly engaging manner, collaborating closely with the Board of Directors and leading several active committees. The GM is viewed as the “face” of Sterling Oaks and, in partnership with key volunteers, serves as a primary visionary to ensure that SO consistently provides high levels of quality personalized service and experience to its residents and members. The Board wants to collaborate with a GM who manages all operational matters and acts as an active thought partner on strategic and policy issues, while also being approachable, “actively listening,” and ensuring transparency regarding direction and operations throughout. A key factor in the new GM’s success is understanding the unique nature of residential gated community clubs, likely acquired through current or previous firsthand experience. An essential part of their success involves “putting members first” and recognizing that the foundation of staff support, mentorship, clear direction, “walking the talk,” and “being present” is provided in their authentic, sincere, and engaging style. It is critical to pay attention to the details of maintenance, SOPs, overall member experience, staff culture, the tennis operations, F&B and other key areas of success. The club and community currently have great curb appeal and are well-maintained. Outstanding communication skills, particularly the proven ability to listen and respond respectfully and diplomatically, are essential for success at SO while managing club and community operations.

KEY ATTRIBUTES, CHARACTERISTICS, EXPERIENCES, AND STYLE OF THE SUCCESSFUL NEW LEADER

Possess a deep understanding of active club operations, with especially strong background in bundled communities, F & B skills, Tennis Operations and Membership marketing is a plus as well as solid financial acumen and appreciation for modern performance management systems and technology. Being financially astute and capable of effectively overseeing a diverse operation is essential. Possessing a proven track record of selecting and developing talent for senior leadership roles within club communities, supporting current departmental leaders in their ongoing growth and that of their teams, promoting a culture of continuous improvement towards excellence in execution and delivery. Being a natural mentor is essential. Active participation and “thought partnering” with the Board, Committees, and others contribute to SO’s success. Ultimately, the goal is to empower members to enjoy their time and volunteer contributions, focusing on policy-making and strategic partnership rather than operational decisions. Naturally outgoing, conversational, respectful, and diplomatic, yet able to say “no” when necessary, without alienating members or staff. It is essential to maintain respectful confidence and a strong connection with both the members and the team, as well as to adopt a personal approach of “listening, considering, and reflecting” before responding to input. Experience and skills in developing and executing strategic plans are essential, as is the ability to anticipate the ongoing evolution of the club and community. Staying actively engaged in the industry is also crucial, as is keeping up with trends in clubs, communities, real estate, and economic cycles. A demonstrated history of effective governance and leadership in collaboration with engaged Member Boards and committees. Active involvement in CMAA, CAI, or similar organizations where they have a strong network of peers and stay informed about industry trends and opportunities for SO to remain relevant and proactive for its members and staff. Candidate Qualifications A minimum of 5-7 years of progressive leadership/management experience in a private member-owned country club community, Property Owners’ Association or resort operation, preferably one with member boards and committee involvement AND preferably within a residential community setting. Residential oversight is critical in this role, as the GM/COO is responsible for many facets of the community. The Club will consider candidates from other areas of the hospitality industry, as long as they can demonstrate the relational aspect (rather than a transactional focus) of their current and past successes. A strong history of success and a keen understanding of high-quality food and beverage operations, including revenue growth, training, innovation and creativity, and the cultivation of a robust service culture. A strong understanding of tennis operations, maintenance standards, and effective engagement in programs and activities for member participation and growth. Experience in developing and implementing strategic plans and capital projects, along with a strong understanding of Florida Statutes 718 for condominiums and 720 for homeowner associations and other relevant regulations for bundled community operations. Educational Requirements A bachelor’s degree is preferred, with a focus on Hospitality Management. Substantial private club/community or hospitality experience will be considered in lieu of the degree. Industry certifications for Club/Community Associations, such as

CCM, CCE, PCAM, CAM

are preferred. Florida Community Association Manager License is greatly preferred

EMPLOYMENT ELIGIBILITY VERIFICATION

In compliance with federal law, all hired employees must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Sterling Oaks performs background checks and drug testing prior to employment

INSTRUCTIONS ON HOW TO APPLY

Please upload your resume and cover letter – Last Name, First Name using the email link below. You should have your documents fully prepared to attach as .PDF files only. Please be sure your image is not on your resume or cover letter; it should be used on your LinkedIn Profile. Prepare a thoughtful cover letter addressed to the Sterling Oaks Search Committee . Clearly articulate your alignment with this role, explain why you wish to be considered for this position at this point in your career, and why SO and the Naples, FL area will benefit you, your family, your career, and the Club if selected. Additionally, have your resume up to date with all pertinent information. References will be expected if selected for finalists.

EMAIL all documents to:

Careers@sterling-oaks.com

Job Type:

Full-time Pay:

$110,000.00 – $130,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift Evening shift Monday to Friday Weekends as needed

Work Location:

In person