Global Command Centre Manager (Global Incident Management) – Vice President Position Available In Duval, Florida

Global Command Centre Manager (Global Incident Management)

• Vice President page is loaded
  Global Command Centre Manager (Global Incident Management)
• Vice President
  locations
  Jacksonville, 5022 Gate Parkway
  time type
  Full time
  posted on
  Posted 3 Days Ago
  job requisition id

R0384055

Job Description:

Job Title Global Command Centre Manager (Global Incident Management)
Corporate Title Vice President
Location Jacksonville, FL
Overview
The Global Incident Management (GIM) function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible. The team is responsible for overseeing the Major Incident Management process, ensuringpliance with established processes/procedures. Operating a “follow the sun” service model across three regions to provide 24/5.5 support.
Within the GIM Function t is a Global Command Centre.
The Global Command Centre is an integral part of the Global Incident Management Function within Operations Management, Technology, Data, & Innovation (TDI).
What We Offer You A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promotemunity engagement
Competitivepensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift and volunteer programs
What You’ll Do
Lead and manage the Global Command Centre Operations across multiple time zones
Develop and implement processes for Incident detection, escalation, resolution and post incident analysis
Collaborate with Information Technology (IT) teams to maintain situational awareness and operational stability
Continuously assess and improvemand centre processes, tools and technologies, Lead incident response drills and readiness exercises
Manage, lead, and develop the regional Command Centre managers ensuring effective service delivery, manging performance and development objectives effectively
Driving strategic change in addition to implementing service improvements and embedding a positiveanisational culture for the Global team, Participate on weekend incident on call escalation
How You’ll Lead
Act as the senior Global escalation point for the Command Centre, Team management

• Ability to lead and develop a virtual team ofmand centre managersprising of onsite and remote resource
  Stakeholder Collaboration
• Developing and managing stakeholder relationships
  Strategic Change
• Drive and act as an ambassador of strategic change and continual service improvement, Coaching and mentoring team members
  Skills You’ll Need Advanced experience in managing a Global Command Centre function and in-depth knowledge of ITIL processes, including Incident, Problem, Change, Event and Knowledge Management
  Excellent stakeholder engagement and experience in leading cross-functional teams in a critical function and managing diverse global stakeholders with a proficiency inmunicating with senior leadership and technical teams
  Experience with monitoring and observability tools and an ability to rapidly assess situations and co-ordinate incident resolution during high impacting incident events
  Ability to remain calm, controlled, and rational, especially in high demanding situations, Excellentmunication skills and ability to articulate technical information into simplified language, demonstrating strong analysis and problem-solving skills, along with excellent written and verbalmunication at all levels
  Strong strategic thinking capable of aligning practices with global objectives to drive continuous service improvement
  Skills That Will You Excel
  Excellent Stakeholder engagement skills
  Excellentmunication both written and verbal skills
  Ability to articulate technicalmunications into business language
  Excellent leadership skill
  Self-motivated and ability to operate in a critical fast paced environment
  Expectations
  It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable amodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville is $100,000 to $145,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentivepensation or any other type of remuneration.
Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees careers.db/life
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