Community Manager Bilingual Position Available In Miami-Dade, Florida

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Magic City Casino
450 NW 37th Ave
Miami, FL 33125
Casino
Managed By Wind Creek Hospitality
Full-Time
Description
Job Overview
Within Wind Creek Casino, the Community Manager is responsible to and for the members (on-line or on-site) of this community. The Community Manager is responsible for the management of the Trust Relationship Cycle. The Community Manager is the primary lead between members and management of the online community. The Community Manager assures that on-site activities and resources necessary to support Wind Creek Casino are available and ready upon entry of members to a property. The Community Manager facilitates the ability of members to organically grow the Hub through their own interests and initiatives, and aids identified Brand Advocates to grow their influential worth.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
Acts as the key trust and relationship builder in the virtual community and actively manages the Trust Relationship Cycle
Determines and employs an appropriate communication tactic in both verbal and written communications
Serves as and manages the key point of contact for inbound requests & connect with relevant department leads to facilitate a meaningful response
Engages with customers, provides meaningful response(s) to their requests and needs and engages in dialog both in public and in private where appropriate
Creates conditions within the virtual community that discourage anonymity
Mediates disputes within the virtual community
Identifies, elevates, and amplifies brand advocates
Identifies, embraces, and defuses detractors
Shapes editorial for outbound messaging within the virtual community
Works with multiple internal stakeholders to constantly plan, schedule, create, publish content and follow up with community members on a daily basis
Authors blog posts and participate in group discussions to communicate and reinforce key messaging, offers and feature across the virtual community
Escalates issues, observations, opportunities, and insights to the executive team
Other jobs and duties as assigned
Job Requirements
(Please Ensure You Meet The Listed Requirements Prior To Applying)
High School Diploma or GED or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment

• required
  Must be 21(twenty-one) years of age or older
• required
  Proficiency with Microsoft Office products; Outlook and Word (a skills test will be administered and must pass with a 70% pass rate
• required
  Demonstrated ability to articulate thoughts both verbally and in writing using proper grammar and sentence structure; a typing test will be administered with a 25 WPM pass rate
• required
  Ability to speak fluently in both Spanish and English (Bilingual
• required
  Six (6) months of customer service experience
• required
  One (1) year work experience in CMP or two (2) years’ work experience with an equivalent guest/data tracking tool
• preferred
  Working knowledge of Opera, Open Table and Open Course
• preferred
  Prior work experience or training in advertising, PR, online marketing or similar field
• Experience working with popular social media tools such as , Twitter, Pintrest, et.

al.
Demonstrated ability to conceive and implement ideas in an ambiguous environment absent explicit directive
Demonstrated ability to effectively share your ideas with others
Demonstrated ability to stay up-to-date on new and fun things from diverse sources and disciplines that are for web savvy users as well as everyday people
Demonstrated ability to show that your ideas are analytically sound
Demonstrated ability to identify risks and opportunities in user generated content
Outstanding organizational skills and ability to handle multiple projects simultaneously while meeting deadlines
Must be willing to solve people’s problems
Must be willing to proactively enhance the customer experience
Must be willing to work hard and enjoy learning
Must thrive on the excitement of working as part of a goal-oriented team
Must be an independent, creative self-starter who loves running with things while keeping other stakeholders in the loop
Ability to communicate results to management and in a fast paced environment
Must be willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) is required for this position
Must have a Pennsylvania Gaming License (or the ability to obtain and maintain a license) is required for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
Must be willing to work odd and irregular hours including nights, weekends and holidays.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Posted May 8, 2025
15 Magic City Casino
Magic City Casino is located southeast of Miami International Airport at 450 NW 37th Avenue in Miami, FL. It features a 305,624 sq. ft. casino with over 900 of the most popular Las Vegas style slot machines, live seasonal Jai-Alai, and a Poker Room featuring Ultimate Texas Hold’em, Three Card Poker, High Card Flush, and DJ Wild Stud Poker and sits on 30 acres.
Guests enjoy live musicians and comedians on stage and dine in the 1952 Cafe which offers classic favorites and a Sunday Brunch buffet, as well as live simulcasting on major sports events on big screens and personal TV’s. The Poarch Band of Creek Indians own Magic City Casino. They are a federally recognized tribe of Native Americans with reservation lands in lower Alabama, which focuses on creating business opportunities within the tourism, hospitality, manufacturing, and retail sectors, and also executes and oversees building, construction and development projects.
PCI’s diversification has created many job opportunities across the nation. They have reinvested in more than 40 businesses across a range of industries stretching from Chicago to Curaçao.
Wind Creek Hospitality, a subsidiary of PCI, plans to redevelop the site into a luxury resort adjacent to the casino. As the principal gaming and hospitality entity for the Poarch Creek Indians, Wind Creek (WCH) is leading the industry as one of the fastest-growing resort brands. Wind Creek currently operates 11 distinct properties in the U.S. and Caribbean with exciting new locations, such as Wind Creek Chicago Southland. Beyond state-of-the-art gaming that features popular slots, traditional table games, sports betting, and online social gaming, Wind Creek’s resort amenities provide top-notch entertainment, luxurious hotels, upscale and casual dining, world-class spas, shopping, family-friendly activities and much more.