Resident Relations Manager Position Available In Miami-Dade, Florida

Resident Relations Manager FirstService Residential – 3.4 Miami Beach, FL Job Details Full-time $25 – $28 an hour 11 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Microsoft Word Hospitality Spanish Microsoft Excel Microsoft Outlook Multilingual Mid-level Microsoft Office 3 years High school diploma or GED Bachelor’s degree Organizational skills Portuguese Associate’s degree Leadership Communication skills

Full Job Description Description Position Overview:

The Resident Relations Manager serves as the central figure in cultivating an exceptional living experience at our luxury condominium in Miami Beach. This leadership role is dedicated to addressing resident needs, supervising operational departments, and ensuring the community consistently delivers elevated service standards. From organizing residents’ events to coordinating incident resolutions and supervising key operational areas (Front Desk, Valet, Pool & Beach, Security, Command Center, Receiving), the Resident Relations Manager plays a pivotal role in enhancing resident satisfaction and operational excellence.

Key Responsibilities:

Resident Experience & Communication Serve as the primary point of contact for residents, ensuring all requests and concerns are handled promptly and professionally. Foster strong, positive relationships with residents, delivering personalized service and anticipating their needs. Manage daily communications, including calls, emails, and messages, ensuring accurate and timely responses. Facilitate service coordination such as vendor access, maintenance scheduling, deliveries, and concierge requests. Community Engagement & Event Management Strategically plan, organize, and execute a diverse calendar of resident-focused events and activities, ensuring community engagement and satisfaction. Partner with vendors, local businesses, and internal teams to deliver memorable and well-orchestrated events. Promote activities through community newsletters, electronic boards, and direct communication. Gather and analyze resident feedback to continuously refine event offerings. Operational Leadership Provide active oversight of Front Desk, Valet, Pool & Beach, Security, Command Center, and Receiving departments to ensure premium service delivery. Conduct regular inspections of staff performance, uniforms, cleanliness of all common areas and department stations to ensure adherence to community standards and presentation excellence. Support department leads in scheduling, training, and daily operations. Ensure all departments are running efficiently, addressing service gaps, and proactively resolving issues. Perform routine walkthroughs of amenities and common areas to maintain high standards of service and cleanliness. Collaborate with management on procedural improvements and service enhancements. Incident Response & Resolution Promptly manage and document incidents or resident concerns, ensuring timely resolution and follow-up. Coordinate with security, maintenance, and relevant departments to address and close out issues effectively. Review and supervise the violations reported by the Security team, ensuring proper documentation and timely resolution. Draft, issue, and track courtesy notices and violation letters to residents in accordance with community policies and procedures. Maintain accurate incident records and prepare reports for management review. Administrative & Managerial Support Assist in preparing reports, presentations, and resident communications. Maintain accurate administrative files and records. Support the onboarding of new residents, providing orientation on community amenities and services. Ensure adherence to condominium policies, procedures, and safety protocols.

Skills & Qualifications:

High school diploma required, Associate or Bachelor’s degree in Hospitality, Business, or related field preferred. 3-5 years of leadership experience in luxury residential services, hospitality, or property management. Proven track record in customer service excellence and team supervision. Strong organizational skills with the ability to manage multiple priorities simultaneously. Proficient in Microsoft Office Suite (Word, Excel, Outlook); property management systems experience is a plus. Multilingual abilities are highly desirable (Spanish and/or Portuguese preferred). Ability to work flexible hours, including evenings, weekends, and holidays, based on community needs. Effective written and verbal communication skills. Strong interpersonal, leadership, and conflict-resolution abilities.

Physical Requirements:

Ability to lift up to 50 lbs. Prolonged periods of standing and walking. Ability to navigate the property efficiently, indoors and outdoors. Work in varying environmental conditions.

What We Offer:

Comprehensive benefits package (medical, dental, vision). Paid holidays, PTO, and 401k with company match. Opportunities for training, career development, and advancement. A dynamic, professional, and resident-focused work environment.

Schedule:

Thu:

3pm-9pm |

Fri, Sat & Sun:

12pm-9pm

Compensation:

$25-$28/hr

Disclaimer:

This job description reflects management’s assignment of essential functions and is subject to change at any time, with or without notice.