General Manager- HOA Position Available In Orange, Florida

Job Description:

OverviewUnder general supervision and in association with theBoard of Directors, the Community Association Manager plans,directs, recommends, and implements policies and procedures toensure the services required to maintain the common elements of theAssociation are provided in a first-class manner and in accordancewith community rules and regulations.

This is a hands-on leadershipposition responsible for overseeing the community’s operational,administrative, financial, human resources, maintenance, andsecurity functions. The position requires the Community AssociationManager to be on call 24 hours a day, 7 days a week, for emergencyconsultation in the event of incidents requiring managementintervention. All services of the Community Association Manager areunder the direct supervision of Castle Management and are performedas stated, in the Management agreement between the governing Boardof Directors and Castle Management, LLC.The Community AssociationManager provides exemplary service in a manner consistent with thevalues and mission of the Castle Group. He or she performs allresponsibilities while demonstrating outstanding customer serviceskills representative of Castle RoyalService.

ResponsibilitiesEssential Duties andResponsibilitiesOperations and Accounting Plans, directs and oversees implementation of comprehensivesystems for protection of the community assets and records of theAssociation in a professional manner. Directs team on issuing violations and preparing for grievancecommittee meetings. Ensures collection policy is being followed by site team andaccounts are being referred to the attorney as dictated by thecollection policy. In collaboration with department managers, create and managethe Association’s budget and financial processes. Inspects community and facilities to ensure maintenance andsecurity needs are being taken care of by appropriate DepartmentHeads. Assists in the preparation of monthly financial reports andreviews for accuracy and variance trends. Maintains workingknowledge of the Association’s financial reports and providessupport to the Treasurer by obtaining responses to financialquestions. First point of contact for Home Office escalations,specifically Accounting related items. In collaboration with department managers, complies with allreporting requirements outlined in the Castle Managementcontract. In collaboration with other departments, assists in preparationof the Annual Budget and coordination of Budget Meetings. Complies with meeting requirements outlined in Florida Statue718 or 720. Responsible for ensuring the Property Manager stores andmaintains the Association records required under Florida Statute,including the maintenance of the Association’s Website. Prepares and implements Emergency Preparedness plans asoutlined in the Castle Management contract, including those forweather-related events and other natural disasters. Oversees solicitation of bids, and bid analysis sheets forBoard Review for maintenance, construction, and other communityprojects, as well as services deemed to be in the best interests ofthe Association. Oversees the drafting of RFPs (Requests for Proposal) as neededbefore bidding on large projects to ensure data received iscomparable across all vendors. Ensures that direct reports promptly investigate and make afull written report of all accidents or claims for property damageand personal injury, including work-related injuries, and that theyproperly report it within the appropriate timelines to theappropriate party. Acts as liaison between Department Managers, legal counsel,Board Members, and Association vendors as necessary to conductAssociation business. During the Property Manager’s absence, ensures AssistantProperty Manager tracks all architectural change requests byhomeowners and inspects for compliance upon completion. Utilizesassigned software programs to engage with Board or Committeemembers during the architectural review process. Attends ARCmeetings.

Talent Management Owns all aspects of the employee cycle for direct reports,including hiring, training, managing performance, approving payrolland PTO, as well as coaching and developing teammates on-site.

Ensures the team is capable of meeting the community’s goals andhigh standards in a hospitable, sensitive, and courteousmanner. Ensures all safety precautions and procedures are followed byall site teammates while performing assigned duties.

ManagingRelationships Fosters appropriate communications between Board Members,Residents, and Management. Responds within the required timeline to all owner and BoardMember requests. Other duties and responsibilities as assigned.

SupervisoryResponsibilities Directly manage the on-site leadership team. Carry out supervisory responsibilities following Castle’spolicies and applicable laws. Responsibilities include interviewing, hiring, training,developing, and mentoring employees; planning, assigning, anddirecting work; appraising performance; rewarding and discipliningemployees; addressing complaints and resolvingproblems.

QualificationsQualificationsTo perform this jobsuccessfully, an individual must be able to perform each essentialduty satisfactorily. The requirements below represent the requiredknowledge, skill, and/or ability. Reasonable accommodations may bemade to enable individuals with disabilities to perform theessential functions.

Education and Experience Active CAM license is required.

CMCA, AMS, PCAM

preferred. A Bachelor’s is preferred with a concentration in business orhospitality preferred. Five (5) years of CAM or related leadership and businessexperience, or more depending on the community, are required. Experience in managing large scale HOAs with amenities. Leadership Experience of 5 years, leading a team of at least 10teammates. Outstanding customer service, communication, and interpersonalskills to help create effective customer-focused relationships withall levels within the organization. Experience with conflictresolution strategies is required. Must be able to work under tight deadlines and use timeeffectively based on key priorities. Advanced time managementskills. Effective written and verbal communication skills. Basic knowledge and understanding of Property Managementaccounting practices, terminology, and budgeting (forecasting)skills required. Ability to interpret, review and analyze and summarizefinancial statements including reporting information to Board. Capital project budget/ management experience. Intermediate command of computer hardware/software,specifically Microsoft Office Suite.

Skills and Abilities Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolutionskills. Excellent organizational skills and attention to detail. Excellent leadership development skills. Strong talent development skills. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them whenappropriate. Ability to act with integrity, professionalism, andconfidentiality. Strong presentation and public speaking skills required. Intermediate skills with Microsoft Office Suite (includingSharePoint, Excel, Word, Outlook, and PowerPoint). Communicate, receive, and exchange ideas and information bymeans of spoken and written language. Multiple language fluency is desirable and may be requireddepending on the community’s needs.

Physical requirementsThephysical demands described here are representative of those thatmust be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essentialfunctions. Ability to lift 30lbs. following appropriate safetyprocedures. Ability to work in an upright standing position for longperiods of time. Ability to work in different environmental working conditions(e.g. heat, cold, wind, rain). Ability to walk and climb stairs. Ability to handle, grasp, feel objects. Ability to reach with hands and arms. Extensive use of fingers for typing and visual use of thecomputer monitor. Ability to quickly and easily navigate property/buildings. Ability to repeat various motions with wrists, hands, andfingers. Ability to detect auditory and/or visual emergency alarms. Ability to hear, understand, and respond appropriately toverbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professionalmanner in person and over the telephone. May be required to travel for training sessions off-site asneeded. It may be occasionally required to cover for staff at othercommunities within a reasonable commuting distance. Ability to work extended hours and weekends if needed. Position may require valid Driver’s License.

Able to work underpressure, maintain composure and utilize good judgement duringemergency/difficult and stressful situations.

EQUAL EMPLOYMENTOPPORTUNITYCastle is an equal opportunity employer and prohibitsdiscrimination and harassment of any kind. All employment decisionsare based on qualifications, merit, and business needs, withoutregard to race, color, religion, sex, sexual orientation, genderidentity, national origin, disability, age, or any other protectedstatus under federal, state, or local laws.

DISCLAIMERThis jobdescription is intended to convey information essential tounderstanding the scope of the position and is not exhaustive.

Duties, responsibilities, and activities may change or besupplemented at any time based on organizational needs. Inaddition, management has the right to change any portion of thisjob description at any time and for any reason. #J-18808-Ljbffr