Supervisor – Supportive Housing Position Available In Hampden, Massachusetts

Supervisor (Supportive Housing) Description The Supportive HousingSupervisor will oversee the day-to-day operations of two permanentsupportive housing programs. Supervise a team of case managers byproviding ongoing training and support. Ensure that case managers areeffectively meeting participant needs using a harm-reduction,person-centered, and trauma-informed approach. Provide guidance andintervention when challenging situations arise. Ensure documentation isthorough and completed in a timely manner. Perform responsibilitiesprofessionally, in accordance with MHA?s Core Values (Respect,Integrity, and Compassion), policies, practices, program funding andapplicable regulatory agency guidelines.

Hours of Operation:

M-F from9a-5p with some flexibility required Position?s Essential Functions ?Supervise three Case Managers. Ensure supervisions are thoroughlydocumented. Train and develop staff. Develop schedules and assign work.

Evaluate staff performance. Collaborate with part-time program nurse. ?Work alongside supervisees in assessing participant needs andimplementing person-centered and trauma-informed interventions to meetthese needs ? Implement a harm reduction-focused and housing firstapproach ? Complete monthly record audits. ? Oversee day-to-daymanagement of the program ? Quickly respond to and support staff inmanaging program crises ? Follow incident reporting procedures ?Identify and communicate any challenges to the Program Director ?Establish and maintain mechanism for receiving referrals and maintainingwaitlist. Effectively prioritize based on participant needs. ? Connectwith local referral sources including the Springfield/Hampden CountyContinuum of Care, community partners, and self-referrals ? Establishlasting relationships with landlords ? Maintain relationships withcommunity providers and members to ensure ease of access that willsupport the goal of permanent housing acquisition including benefitsadvocacy, food pantries, employment services, etc. ? Build newrelationships through ongoing outreach and networking ? Provideshort-term following along and advocacy after housing placement toaddress immediate concerns and mediate any barriers to sustainedtenancy. ? Complete documentation requirements including assessments,progress notes, data entry, performance evaluations and other necessaryfeedback and support team in effectively completing their requireddocumentation. Track completion of this documentation ? Manage programfunds/debit card/receipts in accordance with MHA?s fiscal policy ?Ensure completion of housing/subsidy paperwork in collaboration with APG? Prepare and maintain various reports. Collect and deliver requiredreports, records, and documentation to appropriate administrationdepartment in a timely manner. ? Coordinate participant moves ? Activelyparticipate in program related community-based provider meetings andmeetings with funders or other stakeholders. Requirements Valid driver?slicense, sufficient automobile insurance, acceptable driving record, anda safe reliable vehicle during working hours. ? Demonstrated ability towork independently, manage time, prioritize tasks, take initiative,follow through, and work cooperatively as a member of a team. ? Goodoral, written, computer, and organizational skills. ? Demonstratedability to adapt to the changing needs. ? Strong interpersonal skills,patience, caring, and compassion. Education and Experience ? High schooldiploma or equivalent (GED) required; bachelor?s degree preferredPrevious Supervisory experience required ? Requires previous experienceworking with those experiencing homelessness and mental health/substanceuse challenges ? Previous experience helping individuals obtain housingpreferred ? Bilingual preferred ? Candidates with lived experience ofhomelessness preferred