Member Experience Supervisor Position Available In Harnett, North Carolina
Tallo's Job Summary: The YMCA of the Sandhills in Cameron, NC is currently seeking a Member Experience Supervisor. This full-time position offers $14 - $16 an hour with benefits such as health insurance, dental insurance, and paid time off. Qualified candidates should have CPR certification, customer service experience, mid-level supervising experience, and an associate's degree. The role involves supporting membership services, training staff, organizing engagement events, and collaborating with the Executive Director to achieve membership goals. If you are passionate about community impact and team dedication, apply now!
Job Description
Member Experience Supervisor YMCA of the Sandhills Cameron, NC Job Details Full-time $14 – $16 an hour 2 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications CPR Certification Customer communication Experience in non-profits Customer service Mid-level Supervising experience Database management Project management Associate’s degree Project leadership Leadership Communication skills Full Job Description Company Overview The YMCA of the Sandhills is a charitable organization rooted in Christian values, dedicated to fostering strong kids, families, and communities. Since 1922, we have been committed to enhancing the quality of life in the greater Fayetteville area through programs that promote youth development, healthy living, and social responsibility.
POSITION SUMMARY
Serves and supports both our internal and external members, creating meaningful relationships that promote growth and development. Provides a quality experience to members focused on YMCA core values: honesty, respect, responsibility, and caring. Creates an environment that promotes achievement, relationships and belonging.
ESSENTIAL FUNCTIONS
1. Support the continuous improvement of all membership services including member and program participant relations. 2. Train and schedule staff accordingly for the needs of the branch. 3. Support branch specific membership engagement events and incentives to build retention and increase member experiences. 4. Work with Executive Director to meet branch and Association goals for member acquisition and retention. 5. Assure all Membership reposts are submitted in a timely manner. 6. Ensure progress to reach or succeed departmental goals as directed by supervisor. 7. Build relationships with members; help members connect with one another and to the YMCA. Support Annual Campaign and participate in assigned functions of fund-raising. 8. Liaison for internal and external member needs/concerns such as comment card and termination tracking. 9. Respond to all member and community inquiries and complaints in a timely manner. 10. Attend staff meetings and complete YMCA specific training/certifications as directed.
QUALIFICATIONS
1. Associates degree or equivalent education and experience. 2. One to two years’ experience working in a nonprofit agency preferred. 3. Strong oral and written communication, customer service and problem-solving skills. 4. Organizational and supervisory skills, a good understanding of team leadership, project management, administrative procedures, income production and expense control, maintenance of accurate records and point of sale systems. 5.
Completion of:
Child Abuse Prevention for Supervisory Staff; CPR; First Aid; AED; Blood-borne Pathogens within 90 days of hire. 6. Work effectively with people of different backgrounds, abilities, opinions and perceptions. If you’re passionate about making a positive impact in your community and want to be part of a dedicated team at the YMCA of the Sandhills, we invite you to apply today!
Job Type:
Full-time Pay:
$14.00 – $16.00 per hour Expected hours: 40 per week
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance
Schedule:
Day shift Evening shift Monday to
Friday Work Location:
In person
