Resident Manager Position Available In Mecklenburg, North Carolina

Resident Manager
Charlotte, NC, United States

JOB DESCRIPTION

Since 2012, we’ve grown to bee one of the leading single-family rental panies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
Resident Manager
The Resident Manager is responsible for the day-to-day operations of their assigned residential property portfolio. This role has overall accountability for resident relations within their portfolio to include ensuring a superior resident experience, resolving customer service issues, executing organizational collection practices, optimizing resident retention and processing move-out documentation.

Responsibilities:

Foster positive relationships with residents in your assigned portfolio.
Respond promptly and professionally to resident inquiries, striving for swift resolution.
Drive lease renewals and execute new leases within the market.
Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
Implement collection strategies to minimize evictions and delinquencies.
Represent the pany at eviction hearings and monitor HOA pliance.
Adhere to all organizational systems, programs, training, policies, and procedures.

Requirements:

High School Diploma/GED required.
Bachelor’s degree in real estate, finance, business management, or a related field preferred.
Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
Real Estate License and any permits/certifications required by state’s real estate mission to engage in property management.
Valid driver’s license required.
Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
Experience with property management software a plus.
Excellent verbal and written munication skills.
Strong tenant relationship management and negotiation skills.
Build your career with us: At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you’ll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh./careers. #LI-MA1 #LI-Hybrid

CA Privacy Notice:

To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh./