Crisis and Outreach Supervisor Position Available In Erie, New York

Crisis and Outreach Supervisor Lt. Col. Matt Urban Human Services Center of WNY Buffalo, NY Job Details Full-time From $60,000 a year 22 hours ago Benefits 403(b) matching Health savings account Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 403(b) Professional development assistance Life insurance Retirement plan Qualifications LMHC Program management Management LMSW Bachelor of Science Accounting software Licensed Clinical Social Worker Finance Driver’s License Supervising experience Bachelor’s degree Accounting CASAC Senior level 2 years Accounting Communication skills Behavioral health

Full Job Description Position Title:

Crisis and Outreach Director Reports To:

Chief Program Officer Department:

Programs –

Housing and Street Outreach Classification:

Full-Time, Exempt Location:

1081 Broadway, Buffalo, NY 14212 with field responsibilities across Matt Urban Human Services program sites and community locations

Salary Range:

Negotiable, starting at $60,000 annually

Supervises:

Crisis Response Team members, Street Outreach Specialists, and related support staff At Matt Urban Human Services, we believe in taking care of the people who take care of others. Our team is driven by a powerful mission: to provide compassionate and comprehensive support to Western New York’s most vulnerable populations by addressing poverty, homelessness, mental illness, and substance use disorders. We live out our core values of Dignity, Empowerment, Advocacy, Communication , and Accountability every day—not just in how we serve our clients, but in how we support each other. We’re proud to offer a workplace that values balance, growth, and care. Our full-time employees enjoy a robust benefits package including 19+ paid holidays per year , generous PTO , health insurance , 403(b) retirement plan with employer match , and ongoing opportunities for professional development. The Crisis and Outreach Director will also be certified by the Crisis Prevention Institute (CPI) and wil l be responsible for training staff in trauma-informed crisis support techniques . If you’re looking to make a meaningful impact while working in a supportive, mission-driven environment, we’d love to have you on our team. Position Summary The Crisis and Outreach Director leads the implementation of the Matt Urban Crisis Response Model (MUCRM) while also overseeing the agency’s Street Outreach programming under Emergency Solutions Grant (ESG) and other funding sources. This leadership role ensures seamless coordination of crisis response within supportive housing facilities and compassionate, effective engagement of unsheltered individuals living in encampments, on the street, or in public spaces. This position bridges internal support services and external street-based outreach, grounded in trauma-informed care, Housing First principles, and the agency’s mission to address poverty, homelessness, mental illness, and substance use. Key Responsibilities Program Leadership Lead and implement the Matt Urban Crisis Response Model (MUCRM), including supervision of onsite Crisis Response Teams. Oversee day-to-day operations of the Street Outreach program, ensuring compliance with ESG and HUD standards. Integrate CRT and Outreach staff through shared training, coordinated reporting, and aligned engagement practices. Staff Supervision & Development Hire, train, supervise, and evaluate CRT and Outreach team members. Ensure all staff are trained in trauma-informed care, harm reduction, de-escalation, and engagement with individuals experiencing mental illness and substance use disorders. Conduct frequent team meetings and supervision sessions. Develop and implement system for on-call crisis response. Create staff schedules to maximize coverage for all buildings served. Provide Crisis Support training to other Matt Urban Human Services employees or community partners as needed. Resident & Client Engagement Ensure proactive, trust-based engagement in PSH buildings through CRT efforts. Ensure field-based engagement of unsheltered individuals with the goal of building rapport and linking to shelter, services, and housing. Support residents and unsheltered clients in connecting to case management, benefits, housing navigation, and emergency medical/psychiatric services as needed. Data Collection, Reporting, and Evaluation Oversee completion and quality of all incident reporting, ensuring trends are analyzed and responded to monthly. Ensure HMIS data for Street Outreach is complete, accurate, and timely. Prepare program reports as needed, respond to program monitoring, and contribute to funding reports and grant applications. Lead quarterly reviews of key performance indicators, including crisis reduction, outreach engagement volume, and housing linkage outcomes. Community Coordination Act as a liaison to Continuum of Care partners, and other local service providers for outreach coordination. Represent the agency at events, including community coalitions and task forces related to homelessness, mental health, and crisis intervention. Participate in regional planning efforts related to homelessness, shelter coordination, and behavioral health access. Key Competencies Deep understanding of trauma-informed care, de-escalation, harm reduction, and Housing First. Strong supervisory and team-building skills across dispersed and mobile teams. Excellent written and verbal communication, including report writing and stakeholder engagement. Competency in working with vulnerable populations experiencing homelessness, mental illness, substance use, and chronic health conditions. Commitment to data-informed service delivery and continuous improvement. Required Qualifications Bachelor’s Degree in a relevant field. Minimum 3 years of experience in homelessness services, behavioral health, or crisis response. Minimum 2 years of supervisory or program management experience. Familiarity with HMIS and program evaluation. Valid NYS Driver’s License and ability to travel locally. Ability to respond to off-hours incidents as needed. Preferred Qualifications LCSW, LMSW, LMHC, CASAC, or related degrees/certification. Previous experience managing state or federal grants; HUD Emergency Solutions Grant experience a plus. Working Conditions Mix of office, field, and facility-based environments. Must be available for occasional evening or weekend crisis management needs. Participation in on-call rotation for high-priority incidents may be required.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person