Freedom Village Resident Aide Manager Position Available In New York, New York

Freedom Village Resident Aide Manager
Job ID
27758779
Location

NYC, NY, NY, 10009

Other Location
Description

Title:

Resident Aide Manager

Agency/Program:

Freedom Village

Status:

Exempt, Full Time Hours Per Week:

35

Salary:

$48,000

Supervisor:

Program Director

Start Date:

TBD

Benefits Package:

100% Employer paid Medical, Dental, Vision, Life Insurance, Matched Retirement Plan, Paid vacation, Sick days, Personal days, Paid National Holidays, and more.

Schedule:

Monday through Friday, 9AM to 5PM, after hours on call as needed

Equipment Operated:

Computer/Laptop, Printer, Scanner, Phone, Adaptive Devices, etc.

Work Environment:

This position will be full-time at the program site.

Travel:

Five days on-site per week and as needed.
About Barrier Free Living (BFL) Barrier Free Living (BFL) is dedicated to helping New Yorkers with disabilities live independently in the community. Through its various programs, BFL provides a broad range of residential and nonresidential services to disabled survivors of domestic violence, transitional shelter to the disabled homeless, and outreach to physically disabled individuals with mental health and/or chemical addiction issues. Services include case management; housing placements; independent living skills training; occupational therapy; short and long-term individual counseling; advocacy within the medical, mental health, child welfare, law enforcement, and criminal justice systems; and referrals to outside services. About Freedom Village
Freedom Village is a 74-unit permanent supportive housing residence operated by BFL. Located in Manhattan’s Lower East Side, the program serves survivors of domestic violence with disabilities and frail elderly individuals (55+), offering a fully accessible and trauma-informed environment. Residents receive comprehensive on-site services including case management, counseling, and occupational therapy to promote safety, healing, and long-term stability.
Role Summary
The Residential Aide Manager is responsible for overseeing the daily operations of the front desk and supervising the residential aide (RA) team across all shifts in a 24/7 supportive housing facility. This role ensures the delivery of safe, supportive, and trauma-informed services to tenants—including survivors of domestic violence, individuals with disabilities, frail elderly adults, and families exiting homelessness. The Residential Aide Manager leads scheduling, training, compliance, and emergency response efforts, while working collaboratively with the clinical and operations teams to maintain a stable and secure environment for all residents. The Residential Aide Manager plays a critical role in promoting safety, accountability, and a trauma-informed approach to tenant engagement.
Responsibilities
Supervision & Staff Management
Lead the hiring and onboarding of Residential Aides (RAs) to staff a newly launched supportive housing residence, ensuring alignment with the agency’s mission and values;
Supervise a team of full-time, part-time, and per diem RAs across all shifts (day, evening, overnight, and weekends), fostering a culture of accountability, professionalism, and empathy;
Oversee front desk operations and ensure security protocols are consistently and effectively implemented;
Create and manage the RA schedule to guarantee 24/7 coverage; coordinate shift coverage, manage call-outs, and approve time-off requests to maintain uninterrupted operations;
Train all staff on building procedures, trauma-informed practices, emergency response, and safety protocols specific to a new facility environment;
Provide high-quality supervision through regular check-ins, coaching, performance reviews, and progressive disciplinary action when necessary;
Develop and maintain a comprehensive RA Manuel to guide staff responsibilities, reinforce best practices, and promote consistency across shifts;
Track and document all training activities using a centralized log, ensuring compliance with agency and funder expectations;
Foster team cooperation by clearly defining roles, facilitating team problem solving, and encouraging staff input; recognize and celebrate team milestones and achievements.
Building Operations & Safety
Review daily logs in the FamCare system to verify completion of rounds, entry/exit monitoring, and incident documentation;
Monitor staff adherence to building rules and ensure implementation of all safety and incident response protocols;
Review and follow up on incident reports; ensure accuracy and timely escalation to the Program Director;
Assist with facility safety systems, including maintenance of ID systems, cameras, monitors, and front desk technology;
Conduct and document fire drills; maintain fire drill logbook and ensure RA participation in emergency preparedness;
Respond effectively to building-specific challenges and make operational decisions where standard procedures may not yet be established;
Support light housekeeping tasks as needed (e.g., snow removal, sweeping, mopping, trash disposal).
Tenant Support & Crisis Response
Monitor residents’ health, safety, and emotional well-being; respond promptly and professionally to emergencies and tenant concerns;
Promote trauma-informed, respectful communication between staff and residents;
Support RAs in enforcing visitor policies, conducting unit checks, maintaining shift logs, and de-escalating conflicts.
Collaboration & Coordination
Communicate regularly with the Program Director, Operations team, and clinical staff regarding tenant issues, staff performance, and operational concerns;
Participate in case conferences and cross-departmental meetings to support coordinated service delivery;
Report out on building operations and incidents to program partners and internal leadership.
Administrative & Compliance
Ensure accurate and timely completion of all documentation, including incident reports, shift notes, logbooks, and tracking tools;
Maintain adequate supplies and oversee inventory for front desk and RA operations;
Ensure team compliance with funder, regulatory, and agency standards related to building operations and tenant engagement.
Qualifications
Associate’s or Bachelor’s degree in Human Services or a related field preferred.
Minimum of 5 years of experience in a residential or supportive housing setting, including at least 3 years in a supervisory or managerial role.
Strong oral communication skills and fundamental writing competency required.
Ability to work in a high paced environment and work under pressure
Experience working with people with disabilities highly desirable.
Bilingual (Spanish/English) or American Sign Language skills are a plus. Computer Literate
This is an on-site role in a 24-hour supportive housing facility. Must be available for occasional evening, overnight, weekend, or holiday coverage and on-call responsibilities, as needed.
Equal Opportunity Employer
BFL provides equal employment opportunity to all applicants, with employment based upon personal capabilities and qualifications without discrimination because of race, color, national origin, religion, age, disability, pregnancy, alienage or citizenship status, marital status, creed, genetic disposition or carrier status, sexual orientation, gender identity or expression, or any other protected characteristic as established by law. Applicants who need a reasonable accommodation to perform the essential job duties are encouraged to submit requests to HR for consideration.