Youth Program Manager and Front Desk Supervisor Position Available In Philadelphia, Pennsylvania

Youth Program Manager and Front Desk Supervisor Movement Gyms – 4.3 Philadelphia, PA Job Details Full-time From $22 an hour 1 day ago Benefits Health insurance Paid time off Gym membership Retirement plan Qualifications Microsoft Word CPR Certification Microsoft Excel Customer service Mid-level Climbing Mentoring Computer skills Budgeting Leadership Communication skills Full Job Description At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We’re not just a climbing gym – we’re a community that’s dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we’re building an extraordinary team that’s committed to growing our business, our value to our members, our future customers, and our industry. By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it! Job Summary The Youth Program Manager & Front Desk Supervisor is a dynamic leadership role responsible for managing the youth climbing team while also supervising front desk operations. This position plays a key role in fostering a culture of exceptional experiences for youth athletes, guests, and team members. The ideal candidate is passionate about climbing, youth development, and mentoring both guests and team members. They will lead by example, uphold Movement’s mission and core values, and drive both team and operational excellence. Hours allocated per week between responsibilities will be determined by business needs.

Job Responsibilities:

Youth Team Management Lead and manage the youth climbing team program and climbing camps in alignment with Movement’s vision and values. Develop and implement training plans tailored to individual and team goals. Coach 2-4 days per week and attend competitions and events as needed. Oversee backend administration including scheduling, communication, safety tracking, and ordering supplies. Plan and execute team events such as mock comps, training camps, and social gatherings. Manage the youth team business unit, including financial targets and revenue goals. Front Desk Supervision Supervise front desk operations during peak hours, ensuring excellent customer service. Mentor and support front desk team members, providing training and feedback and fostering a positive and inclusive environment. Communicate policy changes, upcoming events/updates, and business goals to the team. Support retail operations, event planning, and community engagement initiatives. Delegates facility upkeep and cleaning tasks to front desk team members. Ensure safety and risk management procedures are followed by guests and staff. Promote an inclusive and welcoming environment for all community members. Respond to guest feedback and escalate concerns appropriately. Other duties as assigned Job Requirements Experience with youth climbing programs and USA Climbing events preferred. Strong climbing background and knowledge of training techniques. Proven leadership and mentoring skills in both youth and adult team settings. Excellent customer service, mentorship, and communication skills. Ability to manage multiple priorities, including administrative and operational tasks, and adapt to changing priorities. Demonstrates courage to do the right thing and face challenges to manage positive customer relationships and interactions; asks for help when needed. Proficiency in computer applications (Word, Excel, POS systems, web-based tools). Available to work evenings and weekends; able to travel for competitions. Current or ability to obtain USA Climbing Coach membership, Safesport, First Aid, and CPR certifications. Experience with budgeting and financial targets is a plus.

Core Competencies Vision and Accountability:

Aligns team goals with company mission and values.

Change Leadership:

Effectively communicates and implements change.

Inclusivity & Diversity:

Promotes a welcoming environment for all.

Humility & Recognition:

Seeks feedback and appreciates team contributions. Additional information Full-time, non-exempt position Starting pay at $22.00/hour, flexibility available based on experience. Paid time off Health benefits and retirement plan available Free gym membership Internal candidates who apply should be in excellent standing with their current director/management team. Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.