Resident Services Manager Position Available In Charleston, South Carolina
Tallo's Job Summary: The Resident Services Manager at West Shore in Charleston, SC, is responsible for providing exceptional customer service to residents, guests, and vendors. They work closely with property managers to ensure a high-quality experience for residents, organizing events, managing social media, and addressing resident concerns promptly. The ideal candidate should possess strong communication, organizational, and computer skills. This role requires flexibility to work evenings and weekends as needed. Additional responsibilities may be assigned as required.
Job Description
Resident Services Manager West Shore – 2.7
Charleston, SC Job Details Full-time Estimated:
$36.8K – $43.1K a year 1 day ago Qualifications Social media management Writing skills Mid-level Organizational skills Computer skills Communication skills Full Job Description Resident Services Job Description Summary The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Manager are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.
ESSENTIAL JOB DUTIES
Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention. Acquire a broad knowledge of the community and the surrounding area. Prepare and maintain log of resident issues and services provided. Assist residents with resolution of lease violations under the direct supervision of the Property Manager. Prepare and deliver move in and renewal gifts. Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property. Coordinate all resident events. Minimum of one event per month. Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution. Manage Kingsley platform and address any resident concerns within 24 hours. Greet, tour and lease to prospects as well as respond to any leads that come in.
COMPETENCIES
Understand the needs of the resident population and property in which they live. Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency. Flexibility and ability to manage a complex workload in varied work environments Strong interpersonal, communication, organization, writing and computer skills
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. JnItnZCjjY
