Community Assistant Manager – Onsite Position Available In Davidson, Tennessee

Community Assistant Manager

• Onsite Metropolitan Properties Nashville, TN 37207

Job Summary:

The Residential Concierge serves as the first point of contact for residents and guests in an upscale, gated community. This role ensures a high level of service and security by managing visitor access, coordinating resident services, and enhancing the overall lifestyle experience within the neighborhood.

Key Responsibilities:

Welcome residents and guests with professionalism and discretion. Monitor and manage community entry points; verify visitor access and enforce security protocols. Assist residents with personal service requests, including package handling, reservations, vendor coordination, and transportation. Provide local information, including recommendations for dining, entertainment, and services. Maintain relationships with trusted local vendors (housekeeping, maintenance, pet care, etc.). Ensure common areas (lobby, clubhouse, etc.) are maintained to the community’s standards. Maintain daily logs and records of incidents, deliveries, and resident interactions. Handle resident concerns or complaints promptly and courteously.

• Homeowner concerns may include but not be limited to: 1. Home Maintenance Coordination o Scheduling and supervising repairs or routine maintenance (e.g., HVAC, plumbing, landscaping
• referral o Managing seasonal tasks (gutter cleaning, winterizing, etc.
• referral o Emergency repair handling 2. Home Improvement Oversight o Vetting and managing contractors
• referrals o Overseeing renovation projects
• o Ensuring quality and timeline adherence
• coordinate security, Saturday work 3.

Home Organization & Setup o Assisting with moving in/out o safety and security referrals/ preferred vendors o Smart home setup coordination 4. Lifestyle & Errands o Event planning assistance o Travel preparation (e.g., handling packages, etc.)

Qualifications:

Proven experience in a luxury residential, hospitality, or concierge environment. Impeccable communication and interpersonal skills. Discreet, trustworthy, and able to handle confidential information. Knowledge of local services and high-end vendors. Proficiency with resident management software and Microsoft Office Suite. Availability to work evenings, weekends, and holidays as needed. Background check required.

Ability to:

Be proficient in multiple languages Navigate smart home technologies and security systems. Relate well to high net worth individuals an expectations. Act as a third party middle man and understand the desires of each party while retaining firm grasp of association advocacy and management obligations. Draft, propose and present financial solutions and balanced budgets while fielding questions from large stakeholders. Enthusiastically affirm The Governor’s Club’s and MPM’s vision, values, goals, and team environment. Perform multiple tasks simultaneously with many interruptions Read and comprehend legal documents and communicate their contents to vested parties. Execute major projects involving multiple vendors and owners. Maintain healthy relationships with coworkers, board members, owners, and vendors in high intensity situations. Maintain accurate database of owner, vendor, and financial records. Prepare productive and efficient agendas for meetings Seek ways to advance the efficiency and productivity of the community as a whole. Accomplish tasks independently and proactively without the direct oversight of a supervisor Dissipate conflict, drama, and nonsense with a winsome, boundaried, solutions-centered, non-anxiouspresence. Anticipate what residents and all persons at the property might deem to me elite hospitality and care, and proactively seek to provide as such. This role is integral to assisting in creating and maintaining an environment that reflects the exclusivity and quality expected in luxury living, ensuring that both the properties and the community as a whole operate seamlessly and exceed resident expectations. Physical Demands The typical Assistant Community Manager will endure a number of nights each year with minimal sleep, particularly if on call or managing emergencies. In addition, there will be seasons when the physical demands of the company and its clients can be exhausting. Maintaining an onsite can require some heavy lifting and maneuvering as the individual’s ability allows.

Job Type:

Full-time Pay:

$60,000.00

• $70,000.

00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift On call

Work Location:

In person