Director of Security Ambassador Services Position Available In Mecklenburg, North Carolina

Director of Security Ambassador Services 3.5 3.5 out of 5 stars Charlotte, NC 28233

Director of Security Ambassador Services Pay:

$100K, plus annual performance incentive Ideal for

Security Operations Management & Law Enforcement Leaders Position Summary:

The Director of the Public Safety (Security) Ambassador Program for the Charlotte Center City Partners is responsible for the management and oversight of all facets of the safety, hospitality and outreach ambassador program. Duties include but are not limited to: hiring, training, metrics and reporting, quality assurance, problem solving, budget management, scheduling, staffing and personnel actions, all with a focus on customer and stakeholder relations and a genuine commitment to making Charlotte a safe and welcoming destination. Reports to Regional Vice President, Mid Atlantic.

Direct/ Indirect Reports:

Operations Supervisor, Outreach Specialist, Team Leader, Safety Ambassadors.

Reports to:

Regional Vice President, Mid Atlantic Direct/Indirect Reports :

Operations Supervisor, Outreach Specialist, Team Leader, Safety Ambassadors Essential Functions of the

Director, Public Safety Ambassadors, Charlotte Center City Partners:

Frontline Management:

• Hire, train, lead and inspire a team of dedicated Safety, Hospitality and Outreach Ambassadors in Charlotte, driving operational excellence.
• Champion initiatives to enhance the overall visitor, business and residential experience in the Uptown and South End neighborhoods of Charlotte.
• Ensures service expectations are being met through daily engagement with Charlotte Center City Partners customer representative.
• Evaluates the quality of services by measuring individual employee performances compared to expectations and overall program performance, making adjustments as necessary.
• Apply Block by Block operating guidelines, concepts, processes, practices and policies to daily operations to address local needs and concerns.
• Be the public face of the Charlotte Public Safety Ambassadors, building positive relationships with diverse stakeholders.

Key Performance Indicators & Reporting:

• Collaborate with Charlotte stakeholders, businesses, city officials and social service providers to foster a sense of safety and community.
• Generate regular SMART statistical reports and written status updates for Charlotte City Center Partners, Charlotte city agencies and social service partners.
• Monitor performance metrics and KPIs to measure the success of our safety, hospitality and outreach initiatives.
• Gather information and maintains a calendar of upcoming events for communication to stakeholders.

Communication & Administrative Skills:

• Actively engages customer representatives and stakeholders to discuss local public safety issues and to set a course for continual program evolution.
• In-depth knowledge of best practices for writing business correspondence and reporting with a professional understanding of public relations and crisis management.
• Establishes and maintains quality control for communication via radio, phone, text and email.
• Develop and manage scheduling and deployment, ensuring resources are allocated efficiently to maximize visibility.

Requirements & Licenses:

• 10+ Years of proven experience in law enforcement, security or operations management or related fields.
• Strong project management and organizational abilities.
• Excellent communication and interpersonal skills.
• Exceptional leadership and team-building skills.
• A passion for urban renewal and community development.
• The ability to navigate complex stakeholder relationships.
• Microsoft Office Suite, Excel, Kronos, PowerPoint and have ability to quickly learn additional proprietary systems.
• North Carolina Security License a plus.
• MVR.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job. Competitive salary and comprehensive benefits package.

Annual Salary:

Commensurate with experience

Insurance:

Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident Paid Time Off – Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service), Jury Duty (only where required by law)

Other :

401K Retirement Savings Plan, eligible after 30 days

Holidays:

7 paid

Holidays Vacation:

Two weeks upon hire Birthday Pay – After one year of service Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission:

With pride, we make public spaces friendly and vibrant for the communities we serve.

Our Vision:

Block by Block is a group of diverse, innovative people who grow together because they are empowered to dream, problem-solve, and make things happen for their customers, spaces, communities, and coworkers.

Job Type:

Full-time Pay:

$100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed

Education:

Associate (Preferred)

Experience:

Operations management: 5 years (Required)

License/Certification:

Guard Card (Required) Ability to

Commute:

Charlotte, NC 28233 (Required)

Work Location:

In person