Constituent Services Manager/Info & Comms Spec III/Public Protection/(65024976) Position Available In Wake, North Carolina

Constituent Services Manager/Info & Comms Spec III/Public Protection/(65024976) State of North Carolina – 3.4 Raleigh, NC Job Details Full-time $55,283 – $97,689 a year 2 days ago Benefits Paid holidays Health insurance Dental insurance Vision insurance Retirement plan Qualifications Mid-level 4 years Communication skills Full Job Description JOB Not sure you meet all listed requirements? Let our team take a look. Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification. This position will manage the constituent response process including developing templates and ensuring timely and appropriate responses to letters, emails, and phone calls from North Carolinians about a variety of issues, including providing support and referrals to victims of crime.

Responsibilities include:

• Leading and directing the work of staff on constituent response processes, including training new staff.
• Developing content and drafting letters, which may include conferring with subject matter experts around the department or conducting secondary research.
• Using database to organize and respond to emails.
• Entering in and sorting mail as needed.
• Answering phone calls and responding to messages to direct people to services, which may include talking with frustrated people.
• Managing the Animal Welfare Hotline, including routing complaints to the correct agencies and providing resources for constituents with animal welfare concerns outside of NC DOJ work.
• Updating content on the NC DOJ website for the Public Protection Section.
• Tracking and recording work as appropriate.

THE RECRUITMENT RANGE FOR THIS POSITION IS LIMITED TO

$55,283 – $75,000.Salary determination is based upon the candidate’s education and experience related to the position, as well as departmental budget and equity considerations.

Note to

Current State Employees:

The salary grade for this position is NC21. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. Please detail ALL work history including non-state service experience. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY or MAY NOT result. The State of North Carolina offers employer paid health insurance plus twelve paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. View the benefits information at Employee Benefits.

EXAMPLE OF DUTIES

Ability to establish and maintain effective working relationships with representatives of the communications media and the general public.

Ability to use independent judgment and to manage and impart confidential information.

Thorough knowledge of journalistic, communication, and/or publication principles and techniques for disseminating information to the public through a variety of media.

Considerable knowledge of the principles and methods of planning an agency public information program.

SUPPLEMENTAL INFORMATION

The NC Department of Justice accomplishes our goals through our DOJ Organizational Values of Public Service, Integrity, Excellence, Teamwork, Diversity, and Innovation. We encourage all qualified candidates who are committed to these values and want to make a difference in the lives of our citizens to apply for this opportunity.

Please be sure to complete the application in full.

Note the following: If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

Resumes and cover letters: To receive credit for your work history and credentials, you must list the information on the online application form. This information is used to determine if you meet the requirements of the position, and if you are selected, it is used to determine a salary offer.

Using the terms “See Resume” or “See Attachment” will not be accepted and your application will be rejected as incomplete. Cover letters are highly encouraged but not required.

Transcripts:

Degrees must be received from appropriately accredited institutions. A copy of your transcripts indicating the degree received can be uploaded with your application.

If a transcript has been requested, your application will be considered incomplete if you do not provide one. Using a photograph of your diploma is not acceptable.

Credit for foreign degrees will only be given if verification of degree certification is attached to your application. Transcripts for foreign degrees have to be evaluated by an organization like World Education Services to determine US equivalency.

Any licenses or certificates must be included in the appropriate section of the application form.

Veterans Preference:

Applicants seeking Veteran’s Preference must attach a copy of their DD-214 or discharge orders.

Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.

Application status:

To check the status of your application, please log in to your account. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 – 8 weeks. All applicants will be notified by email once a position is filled.

NeoGov Help Line:

If you are having technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please contact the NC DOJ Human Resources office.

The NC Department of Justice is an Equal Opportunity Employer. The NC Department of Justice uses Merit-Based Recruitment to select from among the most qualified applicants to fill positions subject to the State Human Resources Act.

CONTACT INFORMATION

NC Department of Justice Human Resources 919-716-6490