Director of Field Services, Community Supervision Position Available In Wake, North Carolina

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Director of Field Services, Community Supervision 
Salary $78,579.00

• $153,228.

00 Annually Location Wake County, NC Job Type Permanent Full-Time Job Number 25-01759 OP 60074261 Department Adult Correction Division Operations Opening Date 06/09/2025 Closing Date 6/13/2025 5:00 PM Eastern Job Class Title Comm Corr Deputy Director Position Number 60074261 Section Community Supervision Salary Grade

NC23 DESCRIPTION

BENEFITS
QUESTIONS
Description of Work The Director of Field Services reports to the Deputy Secretary of Community Supervision and is responsible for statewide development, implementation, analysis, and on-going evaluation of field operations and offender supervision, special operations, quality assurance, and strategic planning. The Director of Field Services will provide guidance for the Division Data Analysts as it pertains to operations within the section. Position provides oversight and consultation related to a wide variety of policies pertaining to offender supervision, officer safety, public safety, program services, special operations. This position oversees the implementation and use of evidence-based practices and justice reinvestment as it pertains to the Division of Community Supervision and represents DCS as needed with participation in various committees and at meetings. The Director of Field Services ensures consistency and accountability of field operations through performance analysis, operational data reviews and operational audits. The person in this position will provide significant input and guidance to the Deputy Secretary in the executive decision-making process and will assist in various areas such as position management, system enhancements, field specialists’ direction as it relates to officer training, EBP development, justice reinvestment deployment, and policy updates. The duties of the Director of Field Services may also include the following:
Providing leadership, management, and direction to senior level managers as it relates to developing and maintaining their sections
Furnishing support to the Deputy Secretary as it relates to evaluation and planning of new initiatives, technology trends, training, and policy
Giving direction for field operations and reviewing goals and work progress of the members of the management team
Analyzing department results, identifying areas of need and providing recommendations to the Deputy Secretary on how to improve results and service delivery
Representing the Deputy Secretary in high level meetings and assisting him/her in fulfilling the various public relations responsibilities of the agency
Reviewing reports regarding caseloads and resources to determine if position management is being successfully handled
Responding to inquiries from internal and external parties such as the governor’s office, general assembly staff, legislators, judges, DAC secretary’s office, and management The Director of Field Services may act on behalf of the Deputy Secretary in their absence for matters within the scope of this position, and will work closely as a part of the senior leadership team with the Director of Program Services and the Director of Administrative Services.. This position description is not all-inclusive and supervisor may delegate and assign other duties to position as needed.

Note:

This position is certified through the NC Dept. of Justice

• Criminal Justice Standards Division.

Applicants must be eligible for certification. This position is Exempt Managerial and is EXEMPT from certain provisions of the State Human Resources Act (GS 126). This is an 

INTERNAL POSTING

 open ONLY for current employees of the NC Department of Adult Correction and eligible RIF candidates from NC State Government. This is an anticipated vacancy, effective August 01, 2025. This is a full-time position (40 hours per week) with benefits. 

• Applicants must pass a background check to be eligible for this job.
• Note to

Current State Employees:

State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result. Knowledge, Skills and Abilities / Competencies The Knowledge, Skills, and Abilities listed below, along with the Minimum Education and Experience requirements, are

REQUIRED

to qualify for this position. We will not review resumes in lieu of the Experience and Education listed on the application. To qualify for this position, applicants must document on the application that they possess ALL of the following: Thorough knowledge of state policy and legal requirements that impact Division operations including the Interstate Compact Act and the N.C. General Statutes
Thorough knowledge of the objectives of Community Supervision’s programs
Thorough knowledge of Division operations
Considerable knowledge of governmental processes including knowledge of court operations, budgeting, and personnel procedures
Extensive knowledge of state policy and procedures, and federal and state laws that impact Community Supervision operations Working knowledge of personnel-related federal and state laws as well as state and department policy and procedures The successful candidate must demonstrate the following competencies: Attention to Detail

• Ability to accomplish tasks and processes accurately and completely
  Delegation
• Effective use of employees; giving decision-making and other responsibilities to the appropriate employee.
  Judgment
• Weighing alternative actions and making decisions that reflect the facts of a situation
  Leadership
• Using proper interpersonal styles and methods to guide individuals or groups to accomplish a task
  Communication both written and oral
• Ability to convey information using proper grammar orally or in writing to individuals or groups to ensure that they understand the information and message
  Interpersonal Skills
• Ability to develop and maintain effective relationships with a variety of stakeholders to include court officials, the general public, management, and staff; ability to build and maintain ongoing collaborative working relationships with employees and coworkers to achieve the goals of the work unit
  Planning and Organization
• Ability to develop plans to accomplish work operations and objectives; ability to arrange and assign work to use resources efficiently; ability to develop strategic plans, organizational structures and systems to fulfill mission-driven organizational goals

Management Preferences:

Possession of current certification through the NC Dept. of Justice

• Criminal Justice Standards Division
  Experience with offender supervision practices, strategies, and objectives of Community Supervision programing
  Experience with data collection, analysis, and reporting, to include system enhancements and technology trends
  Experience related to Evidence-based Practices (EBP) development, justice reinvestment deployment, position management, policy development
  Experience conducting presentations, public speaking, and conducting meetings
  Experience with analysis of staffing patterns and levels, position management Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.

” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details. Bachelor’s degree in Criminal Justice, Public Administration, Human Services, or related work from an appropriately accredited institution and five years of experience as a consultative Senior Division of Community Supervision Program Administrator or two years of experience as a Judicial District Manager or higher; or an equivalent combination of education and experience. Supplemental and Contact Information Come Join Us To Make A Difference! The North Carolina Department of Adult Correction (DAC) is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry. The Division of Community Supervision (DCS) is responsible for overseeing supervision of adult offenders on probation, parole, or post release. The DCS mission is to ensure public safety while helping offenders make positive changes and successfully complete their supervision. DCS collaborates closely with the NC Post-Release Supervision and Parole Commission, the court system as well as other state agencies, and community partners, particularly those addressing mental health, substance use, and re-entry issues faced by our returning citizens. DCS is also responsible for the supervision of offenders who transfer from other states through the Interstate Compact program and has oversight of the Community Service Work Program. The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
If applying for a position certified through the NC Dept. of Justice

• Criminal Justice Standards Division, click this link for specific certification requirements: Correctional & Probation/Parole Officer Certification.

The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the “National Standards to Prevent, Detect, and Respond to Prison Rape.” Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of

Adult Correction:

 PREA Hiring and Promotion Prohibitions (Download PDF reader) (Download PDF reader). Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click “Application Status.” If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.