PROGRAM MANAGER Position Available In Wake, North Carolina

PROGRAM MANAGER

Wake Services 3548 Bush Street, Raleigh, NC 27609 “Wake Enterprises” Wake Enterprises, Inc. (WE) is a private, nonprofit organization whose mission is to provide meaningful and innovative experiences to enhance the lives of the people we serve.

Currently seeking:

Program Services Manager Position Purpose The Program Services Manager is responsible for creating a safe, supportive environment that promotes emotional well-being and quality care, while providing oversight to ensure services align with program standards, regulations, and best practices. Additionally, The Program Services Manager develops program goals and objectives that reflect the needs of the participants served. The Program Services Manager ensures compliance with agency, accreditation, local, state and federal standards for programs. The Program Services Manager is held accountable for ensuring that the program is managed and held to the highest standards. This includes clinical quality, quality assurance, financial management, funder requirements, recruitment and retention, communications, compliance, revenue cycle, and general program operations. Reviews workload balance and procedural concerns, and addresses these with the executive director as needed. Responsibilities Leadership Adheres to Wake Enterprises Code of Ethics. Directly supervises QDDPs Develops and monitors program(s) using key performance indicators and metrics to ensure quality staff support, fiscal responsibility, effective oversight, and ongoing program development. Responsible for all plans of correction and addressing all complaints and grievances in a timely and thorough manner. Oversee and participates in the recruitment, hiring, training, evaluation and disciplinary process for all employees. Effectively communicates program needs to staff and initiates policies necessary in the operation of the agency. Allocates talent and resources among direct reports to ensure adequate participant supervision and smooth operation of service sites and community-based services. Responsible for the overall direction, coordination and evaluation of all program sites and services. Quality Assurance Assures that no person is subject to abuse, neglect, and/or exploitation. Recognizes obligation to report any suspected abuse, neglect, and/or exploitation. Ensures that all participants have current and appropriate treatment plans and/or required documentation in place, that their needs are met, and that they are receiving trauma-informed evidence based care. Establishes and maintains working relationships with professionals, staff, parents and participants. Confers with parents, outside agency administrators, testing specialists, social workers and others to develop or review a participant’s program. Reviews the instructional methods developed by QDDPs to ensure services are tailored to meet the unique needs of each participant, while considering regulatory standards and the physical, emotional, and developmental levels of those served. Finance and Other Operations Monitor and ensure all required, regulatory documentation is complete, accurate and submitted in a timely manner. Collaborates with the Executive Director and revenue cycle team to ensure that all participants have current authorizations, if necessary and that all services and related documentation are accurately and promptly entered into the electronic health record according to policy. Supports the resolution of outstanding/unpaid services and claims. Communicate funder/government information to employees to ensure understanding and compliance and attend local funder/government meetings, as requested by the

Executive Director Required Education and Qualifications:

Bachelor’s degree in Special Education, Psychology, Social Work, Counseling, or closely related field from a four-year college or university and two year’s related experience or training; or four to six years related experience and/or training; or an equivalent combination of education and experience. Prefer Qualified Developmental Disabilities Professional (QDDP) qualifications. Must have a valid North Carolina Driver’s License, personal vehicle and insurance and be eligible to be placed on Wake Enterprises insurance coverage. Must have NCI certification. Must have First Aid/CPR Certification. Must have Medication Administration Certification.

Job Competencies Intellectual Disability Service :

Knowledge of community resources and services for persons with intellectual disabilities, mental health disorders, and their families.

Problem Solving :

Ability to recognize when something is wrong, or is likely to go wrong, and take the necessary actions to prevent or mitigate the problem. Demonstrates sound judgment by gathering and analyzing information skillfully and taking appropriate and timely actions regarding questionable findings or concerns. Team work : Committed to both organizational goals and team objectives. Has a good relationship with managers, peers, and supervisees, and is willing to support colleagues.

Leadership :

Facilitates organizational change as it relates to IDS and the use of data; has the ability to understand, relate with, and adapt to different cultural settings; and demonstrates good judgement and maturity.

Inductive Reasoning :

Excellent observation skills and the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Written Communication :

Ability to communicate effectively in written form including, editing work for spelling and grammar, present numerical data clearly, concisely and accurately.

Oral Communication :

Ability to orally communicate with others, including providing direction and feedback, exchange of information and ideas, explain complex concepts and processes, utilize effective non-verbal skills, ask insightful questions, and persuade others.

Interpersonal Sensitivity :

Demonstrates the ability to listen to and understand feelings of others. Works with others well, in an effective way, and establishes and maintains relationships. : Ensures that tasks/duties/activities, projects and goals are accomplished accurately and in a timely manner.

Quality and Control :

Demonstrates accuracy and thoroughness, monitors own work and that of supervisees to ensure quality, and is detail-oriented when working towards agreed upon goals and objectives.

Adaptability :

Ability to multitask, prioritize, and adapt to changes in the work environment; manages completing demands and ability to deal with frequent change, delays or unexpected events; and ability to work under emergency conditions, when applicable.

Dependability :

Ability to consistently report to work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.

Stress Tolerance :

Recognize crisis situations and react to such in a calm, mature manner; accept criticism and deal calmly and effectively with high stress situations; and the ability to identify, react to, and report security concerns, as applicable.

Ethical Decision Making :

Ability make sound judgments professional judgments consistent with the

Connection’s Code of Ethics Job Types:

Full-time Salary:

$50,000 – $60,000

Benefits:

401(k) Health Insurance Dental and Vision insurance Employee discount Flexible spending account Life insurance Paid time off Apis Services, Inc. (a wholly-owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterments. Apis Services, INC and affiliate’s provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.”