Assistant Director of Housing for Operations and Communication Position Available In Spartanburg, South Carolina
Tallo's Job Summary: The Assistant Director of Housing for Operations and Communication at the University of South Carolina Upstate plays a key role in managing housing occupancy functions, including contract processes, strategic planning, and customer service policies. Responsibilities include overseeing housing database systems, occupancy records, billing processes, and student housing concerns. Additionally, the role involves coordinating early arrival and late stay processes, marketing the Housing and Residential Life program, and updating market-specific publications.
Job Description
Assistant Director of Housing for Operations and CommunicationUniversity of South Carolina UpstateSTA00238PO25Spartanburg, SCReporting to the Associate Director for Housing Administration and Business Operations, the Assistant Director for Housing Operations and Communication plays a vital role in overseeing all major functions of housing occupancy management. Responsibilities include the housing contract process, summer conference assignments, strategic planning of residence space utilization, communications and information technology functions related to housing, and establishing departmental customer service policies and procedures.
Develops and maintains comprehensive knowledge of housing database systems, including housing and billing processes, creation of applications and forms, and housing selection processes.
Prepares and maintains accurate occupancy records, reports, and procedures for university housing.
Assists with student housing billing processes, including posting and auditing daily transactions.
Managing and making independent decisions regarding the returner housing process (applications, assignments, waitlists).Serving a critical role in customer service and de-escalation, handling concerns from students and parents regarding student housing matters.
Utilizes housing software databases, Microsoft Excel, and data dashboards to create and analyze reports.
Coordinates the early arrival and late stay processes in collaboration with campus partners.
Maintains accurate records and assists with roster verification process.
Processing student housing contract requests and overseeing university policy enforcement of residency requirement.
Serves as a backup to the Associate Director for Housing Administration and Business Operations.
Markets Housing and Residential Life program with an emphasis on new students and the retention of on campus students.
Create and update market-specific publications.•Mana•
