Service Scheduling Coordinator Position Available In Madison, Alabama

Service Scheduling Coordinator 3.6 3.6 out of 5 stars 3805 University Drive NW, Huntsville, AL 35816 Bentley Hyundai is seeking a highly organized and customer-focused Scheduling Coordinator to join our Service Department. This role is essential to ensuring our service operations run smoothly by efficiently managing appointment schedules, communicating with customers, and supporting our service advisors and technicians.

Key Responsibilities:

Schedule and confirm service appointments via phone, text, and email Act as the primary point of contact for customer inquiries regarding service appointments Maintain and optimize the appointment calendar to ensure maximum shop efficiency Coordinate between customers, service advisors, and technicians to manage repair timelines Follow up with customers regarding missed appointments, rescheduling, and satisfaction Update customer and vehicle information in the management system Support administrative tasks related to service department operations

Qualifications:

High school diploma or equivalent (Associate’s degree preferred) Prior experience in an automotive dealership or service department strongly preferred Proficient with scheduling software and dealership management systems (ex. XTime) Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to multitask in a fast-paced environment Customer service-oriented mindset Why Join Us? Work in a supportive team environment Opportunities for advancement within a proven company Competitive pay and comprehensive benefits package

Job Type:

Full-time Pay:

$14.00 – $16.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Schedule:

8 hour shift

Work Location:

In person