Scheduling Coordinator Team Lead Position Available In Marion, Alabama

Join Our Team at Family Resource Home Care! At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life.

Our mission is clear:

to improve more lives!

Position:

Lead Staffing Coordinator The Lead Staffing Coordinator oversees and supervises the staffing coordinators and plays a pivotal role in enhancing customer service operations. They serve as the expert in frontline support for our customers (internal, external, and potential) 7 days a week, 24 hours a day. This role involves efficiently managing high inbound call volume, ensuring effective use of software applications, collaborating closely with operations to ensure day-to-day needs and organizational objectives are met, supporting and handling scheduling needs, excellent documentation, and task management. This role is integral to our commitment to delivering superior customer service and achieving operational excellence. Responsibilities Support and lead a team of staffing coordinators to handle high inbound call volume professionally and efficiently, ensure exceptional customer service delivery, and achieve company goals and objectives. This includes training, feedback, and coaching to staffing coordinators for daily tasks and deliverables. Review caregiver preferred hours in our Point-of-Care software. Collaborate closely with operations to facilitate staffing efforts, ensuring adequate coverage for client needs. Identify open shifts with clients and strategically match/fill those vacancies based on client attributes and caregiver preferences. Think analytically to optimize caregiver schedules, ensuring maximum coverage and client satisfaction. Act as a business partner between caregivers, clients, and branch staff to ensure a cohesive experience for all parties involved. Promptly inform the branch of any changes or client complaints in real time. Document all interactions accurately and thoroughly in our Point-ofCare software. Provide constructive feedback to branch staff regarding caregiver performance, attendance, and client feedback about caregivers. Ensure that all communication and documentation are precise, detailed, thorough, and timely. Field inbound calls as necessary to assist our customer service team

Requirements Minimum Qualifications:

At least 1 year of experience in a healthcare setting with exposure to patient or employee scheduling, administrative work/data entry, or direct patient care. High School Diploma Strong analytical and problem-solving skills Demonstrated customer service and communication skills Attention to detail and organizational skills Technical proficiency in utilizing scheduling software and generating reports Ability to handle daily scheduling in a fast environment Fluent in spoken and written

English Preferred Qualifications:

Associate’s degree Call center or customer experience Computer proficiency

Work Schedule Hours:

Will vary, and may include weekends What We Offer Competitive salary plus performance-based bonus incentives Comprehensive benefits (health, dental, vision) Paid mileage reimbursement Company-paid life and AD&D insurance Paid time off: 3 weeks vacation in your first year 10 paid holidays Ongoing training and professional development Company matching 401(k) If you’re passionate about making a difference in the lives of others, we’d love to hear from you!