Scheduler Operator Position Available In Duval, Florida

Scheduler Operator Jacksonville Orthopaedic Institute – 3.6

Jacksonville, FL Job Details Full-time Estimated:

$35.5K – $41.7K a year 2 days ago Benefits Disability insurance Health insurance Dental insurance 401(k) Vision insurance Qualifications Mid-level Medical scheduling Conflict management EMR systems Appointment scheduling 1 year Time management Full Job Description Jacksonville Orthopaedic Institute is looking for someone to work full-time as the Scheduler/Phone Operator at the Baptist Beaches clinic. The position is full-time with benefits including medical, dental, vision, life and disability insurance, and 401K retirement plan. The Phone Operator/Scheduler responds to incoming telephone calls from patients, their families or health care professionals to make or confirm appointments with orthopedic physicians and to transfer calls appropriately. While their main job is to respond to incoming calls, the requests can be received via various methods.

Office Location:

Baptist Beaches clinic, 1577 Roberts Dr. Jacksonville Beach, FL 32250

Schedule:

Monday – Friday/40 hours/week

PRIMARY RESPONSIBILITIES

Responsibilities include but are not limited to the following Respond to incoming calls, assist the customer with scheduling appointments with physicians or redirecting the call for clinical inquires Obtain and/or update patient demographic and insurance information Research and follow up on outstanding appointment requests including necessary paper work required for the appointment (referrals, authorizations, Skilled Nursing Facility consent forms, etc.) Provide appointment reminders Provide courteous, professional and accurate service to all customer issues. Adhere to HIPAA policies and procedures

CORE COMPETENCIES

Expected of all employees Customer and Relationship Focused Demonstrates Ethical Conduct and Integrity Gets Results Collaborative and Empowering Self-Directed, Confident, and Personally Responsible Effective Communications, both written and verbal

JOB SPECIFIC COMPETENCIES

Competencies required in this position Listening Problem Solving Conflict Management Information Seeking Responsiveness Time Management

POSITION QUALIFICATIONS

One to three years’ experience in the health care industry Two years medical appointment scheduling experience Prior experience with electronic medical records Experience working independently and demonstrated accountability Solid understanding of the insurance industry

JOB CONDITIONS

While performing the duties of this job, the employee is sitting the majority of the time. The employee may occasionally lift and/or move up to 25 pounds. The use of a variety of equipment including but not limited to desktop computer, printer, photocopier and fax machine. This Position Profile is designed to describe key required competencies and qualifications. It is not intended to cover all activities associated with the specific assignment. Specific duties and standards will be established by the business unit manager and supervisor.