Court Operations Junior Specialist Position Available In Lee, Florida

Court Operations Junior Specialist Lee County Clerk of Court and Comptroller Fort Myers, FL Job Details Full-time $49,920 a year 1 day ago Benefits Wellness program Paid holidays Health insurance Paid time off Pension plan Loan forgiveness Qualifications Software troubleshooting Process improvement Entry level Full Job Description JOB The Court Operations team is a service-orientated unit, tasked with providing a range of services and tools that support the effectiveness, growth, and efficiency of the Courts Department, which is deeply rooted in a culture of innovation and continuous improvement. This unit supports all teams (including Leadership) and is responsible for division wide training efforts, procedure & documentation efforts, project support, and process improvement assistance. The Clerk’s office offers a competitive benefits package including: Superior health care plans with low premiumsCompetitive retirement and pension plans – Florida Retirement System and 457 deferred compensation optionsGenerous paid time off, paid holidays, birthday leave, and volunteer timeOur Wellness Program gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyleWe are a qualifying employer for Public Service Loan Forgiveness ProgramOur office values a work-life balance. Enjoy your nights and weekends with friends and family!

At the Clerk’s Office you can: Work with a purposeGive back to the communityBe part of a teamPursue career advancement opportunitiesReach your professional and personal goals

EXAMPLE OF DUTIES

Operating with general supervision, the Junior Operations Specialist will provide operational support and triage of requests for the Courts Department. All functions are performed in accordance with organization and department policies, procedures, and guidelines. Position provides fundamental support to all court applications/systems as well as process improvement & project related initiatives. Being familiarized and having understanding oftheir functions, able to develop, maintain and implement problem-solving techniques to comprehend and to effectively meet customer’s needs.

Position DutiesProvide front line customer service and support on all supported applications, platforms and peripherals.

Create requests using the Operations Request Form for external customer email a needing assistance and document all information into the request.

Create and maintain documentation as it relates to troubleshooting supported applications, platforms, and peripherals.

Respond to incoming requests for assistance in person, via phone, email, or IM, in a courteous and professional manner.

Research questions using available information and resources, and advise customers on appropriate actions.

Triage, provide troubleshooting, and perform assigned responsibilities for common applications in line with the area of responsibilities chart.

Collaborate with subject matter experts and business area leaders to better meet customer needs.

Assist in testing initiatives, including but not limited to system releases and patch upgrades.

Support process improvement efforts.

Support Clerk’s intranet (ClerkNet) as a resource for procedures, forms, and other information relevant to division processes.

Ensure open communication and good working relationships with all other departments and agencies.

Participate on project teams as needed.

Participate as a member of the Change Advisory Board in rotation with other team membersPerform operational duties as required and necessary within any team.

Other duties and/or special projects as assigned.

SUPPLEMENTAL INFORMATION

Additional Requirements:

Applicants must be authorized to work for ANY employer in the U.S. Our organization is unable to sponsor or take over sponsorship of an employment Visa.

Office:

Majority of the time is spent sitting at the computer, remainder of the time is spent assisting in other functionsWork from Home (if applicable): Majority of the time is spent sitting at the computerThis position requires clear verbal interaction with employees, the public and agenciesThis position may require bending and reachingThis position may require going to other departments and/or offices on different floors and/or buildings throughout the dayThis position may require occasional travel to other sites to review products, or attend meetings, seminars or classesAbility to use standard office equipmentAbility to lift up to 30 pounds

Note:

Vacancy postings may be closed at any time based on business needs. Applicants who have applied will be notified.