Operations Coordinator Position Available In Pinellas, Florida

Operations Coordinator GarrisonPro Pinellas Park, FL Job Details Full-time $18

• $22 an hour 10 hours ago Benefits Paid time off Professional development assistance Qualifications Microsoft Outlook Multitasking English Technical support Compliance management Accounting Organizational skills 1 year Cybersecurity Grammar Experience Communication skills Entry level Full Job Description GarrisonPro (a Tampa Bay based technology management and consulting firm) is looking for a reliable, friendly person to join our team with strong memory and multi-tasking skills.

We provide cyber security, compliance management, and computer support services to professional service firms operating in regulated industries throughout Tampa Bay and beyond. This includes legal, construction, accounting, engineering, healthcare, and architecture firms. We need someone with a positive, detail-oriented attitude and knack for speaking with people to help us stay on top of day-to-day operations, ticket dispatch, client management tasks, reports, schedules, calendars, calls, mail (physical and digital), and more. In this role, you will be our primary point of contact for our clients. Your workday would consist of answering incoming phone calls of a non-technical nature, assigning requests to available technicians, communicating expectations to clients and answering questions, responding to emails, and performing the non-technical portion of our processes. (Such as assigning licenses and updating documentation). This position is an on-site position at our primary office location in Pinellas Park, and thus is not eligible for remote work at this time. You will be interacting extensively with our clients in this position, so a polite, professional attitude and a firm grasp on the English language is required. Candidates must demonstrate strong verbal and written communications skills, and attention to grammar, spelling, and linguistic accuracy is required. Most importantly, you should have a genuine desire to be helpful and supportive to the GarrisonPro team while meeting and exceeding the needs of our clients. Multi-tasking skills are critically important in this role. You will be the one filling the gaps in coordination and communication across our team, so you will need to be able to remember who is currently assigned to what each day and adjust to incoming requests on the fly based on where our technicians are working and who is available.

RESPONSIBILITIES

You can think of this position as being most closely related to an office receptionist or professional assistant role, however your responsibilities will also extend to service coordination with our clients and scheduling for the team. Your actual day-to-day responsibilities will vary based on the needs of the client service department and GarrisonPro management. Generally speaking, you can expect the following mix of tasks: 30% Dispatch

• Handling incoming requests via phone and email, generating support tickets based on client requests, assigning those tickets to our available technicians, and ensuring that the expectations and timelines for that work are communicated properly to the client. 30% Office Administration & Support
• Scanning, copying, sending, and receiving files/packages/physical mail, setting up meetings and calls, coordinating schedules, notifying clients of XYZ, etc. 20% Basic-level technical support tasks
• Assigning licenses to accounts, gathering information for onboardings or off-boardings, adding accurate information to various systems, checking permissions and groups to ensure that people are assigned to the correct things. 10% Reporting
• Generating monthly hours reports for clients, assembling quarterly client activity reports, providing reports on operations and performance KPI’s for clients. 10% Everything Else
• Maintaining office inventory levels, ordering & stocking items, opening/closing the office, performing research & information gathering, answering incoming phone calls, handling vendor communications, etc.

REQUIREMENTS

This is an entry-level position and thus does not require an extensive skillset or work history. Our requirements for this position are primarily attitude and skills focused, and they include: The right attitude. We need individuals with a helpful, positive mindset. You will be in a communications support role in this position, so we need someone who is as helpful and positive as possible. Willingness to learn. We don’t expect someone to start out knowing everything, but we do expect that you will want to learn. If you show up each day willing to work and increase your skills, you will do well here. Excellent written communication skills. You need to be comfortable working in Microsoft Outlook, sending and receiving professional emails, calendar invites, and meeting requests to clients and vendors. Excellent verbal communication skills. You need to be able to speak clearly and concisely to clients. As the first person many people will speak to, your verbal tone and attitude is critically important. Organization skills. You will frequently run into situations where you may be working on one task, receiving emails on another, and answering client calls. You need to be able to handle situations like this in stride, without dropping the ball, forgetting, or sending information to the wrong client. Diligent. If management makes a request, we need you to be able to track that request down and complete it, regardless of whether it takes a day or a year. Once something has been handed off to you, we need to be 100% confident that it will be followed through to completion. Accurate. We work in consulting, where the accuracy of our speech and our word selection is critical. There is a very big difference between telling a client that they “should” do something, versus they “need” to do something. Our success relies on your understanding and application of these differences. Assertive kindness. You will occasionally have to speak with vendors, clients, or third parties that insist on special/circumstantial treatment. You will need to be confident enough to handle these situations firmly, yet kindly, to enforce the healthy boundaries and expectations of everyone involved.

BONUS SKILLS

As an entry-level position, this job does not have a hard requirement of any specific skillsets. We will train you in what you need to do. However, candidates with experience in the following areas will be considered first: General tech support experience

• Since this position handles assigning technical workload to available technicians, a deeper understanding of what the work is that you are assigning would be helpful. We’ll train you of course, but some starting knowledge would be helpful here. Industry experience
• Since we work primarily with construction, engineering, architecture, medical, legal, and accounting firms, experience working in any of these industries is also a plus. Communications background
• An ability to handle clients and customers’ expectations and communications in a previous role is a big plus.

HIRING PROCESS

You can expect the following interview process: Initial introduction and brief chat to be held over the phone Full interview to be held over video conferencing Final interview and hiring assessment to be conducted in person at our office Upon selection and acceptance of a job offer, you will be expected to report for work at our primary office location in Pinellas Park. This is NOT a remote work position.

EMPLOYMENT TERMS

GarrisonPro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All candidates will be considered for this position.

Job Type:

Full-time Pay:

$18.00

• $22.

00 per hour Expected hours: 40 per week

Benefits:

Paid time off Professional development assistance

Schedule:

8 hour shift Monday to Friday No weekends Ability to

Commute:

Pinellas Park, FL 33781 (Required) Ability to

Relocate:

Pinellas Park, FL 33781: Relocate before starting work (Required)

Work Location:

In person