Scheduling Specialist Position Available In Pinellas, Florida
Tallo's Job Summary: The Scheduling Specialist role at Graham Heating and Air Conditioning in Largo, FL, is a full-time position starting at $18 an hour. Responsibilities include confirming HVAC appointments, updating appointment records, and supporting call center operations. Qualifications include strong phone etiquette and organizational skills. Benefits include health insurance, dental insurance, 401(k), paid time off, and vision insurance.
Job Description
Scheduling Specialist Graham Heating and Air Conditioning Largo, FL Job Details Full-time From $18 an hour 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Phone etiquette Communication skills Entry level Full Job Description The Scheduling & Records Specialist plays a key role in ensuring the accuracy of both our daily appointment schedule and our internal records. This position is responsible for confirming upcoming HVAC appointments, verifying that completed jobs actually ran, confirming call center timecards, maintaining the Call Center Master spreadsheet, and supporting payroll readiness for the call center team.
Key Responsibilities:
Call customers to confirm scheduled HVAC appointments Review upcoming job schedules and ensure customers are ready for their visits Update appointment records and customer notes in Housecall Pro Daily, review each branch’s Housecall Pro records to verify that booked appointments actually ran Maintain and update the Call Center Master spreadsheet with accurate information on completed appointments and caller performance Ensure spreadsheet data is complete and accurate, as it directly affects team compensation Confirm all call center timecards are submitted and accurate prior to payroll processing deadlines Notify the designated payroll processor that call center Timecards, and the Call Center Master Spreadsheet, are ready. This is due by the 2nd and 17th of each month (for payroll periods: 1st-15th and 16th-end of month) Follow internal processes and scripts to ensure professionalism and consistency Support the Call Center Manager with other administrative or operational tasks as needed
Requirements:
Strong phone communication skills and professionalism Exceptional attention to detail and recordkeeping accuracy Comfortable working with software systems (training provided for Housecall Pro and internal spreadsheets) Ability to manage recurring daily and bi-monthly tasks reliably Organized, punctual, and self-motivated
Work Hours:
Full-time:
M-F In-office position at our Largo call center Schedule to be determined based on business needs
Job Type:
Full-time Pay:
From $18.00 per hour Expected hours: 40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Monday to
Friday Work Location:
In person
