Bilingual Medical Scheduler (Spanish) Position Available In St. Lucie, Florida

Bilingual Medical Scheduler (Spanish)
Call Center
11538
1825 Southeast Tiffany Avenue Suite 101, Port St Lucie, Florida, US, 34952
Monday-Friday 10:30am-7:00pm
Full-Time
Onsite
USD $18.00/per hour
USD $18.00/per hour
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Job Description Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Bi-Lingual Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. The Bi-Lingual Scheduler is responsible for scheduling, rescheduling and canceling exams for patients. This person performs pre-registration, faxes and scans documents, handles customer service-related requests, communicates preparations, handles call backs, and performs various other clerical tasks for individuals who speak English or a secondary language for which you have been identified as being fluent.

You Will:

Displays excellent communication skills and telephone etiquette.
Places outgoing calls to schedule patient exams when receiving scripts and electronic orders.
Answers incoming and places outgoing calls in a courteous and professional manner—identifies self and company.
Places calls to referring physicians for patients expressing difficulty with scheduling.
Maintains self-control when dealing with difficult patients and or situations.
Shows care and compassion for all callers.
Maintains good rapport with referring physicians, secretaries and clinical site staff.
Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
Updates account information at the point of scheduling.
Properly schedules all procedures.

You Are:

Knowledge of medical insurance plans.
Ability to pre-register and schedule patients rapidly and accurately.
General knowledge of computers and Microsoft Office software.
Provides clear written and verbal communication in both languages.

To Ensure Success In This Role, You Must Have:

Proficiency in using a personal computer and Microsoft Office.
Effective organizational skills and attention to detail.
Demonstrate a high-level of integrity, confidentiality and business ethics
Must be able to type fluently in English while speaking with callers in either language.
Knowledge of medical terminology in both languages. #

NCEC We Offer:

Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family. We are a Equal Employment Opportunity employer. Our policy is to provide equal employment opportunities to all applicants and employees without regard to race, religion, creed, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age, military and/or veteran status or any other basis protected by applicable law. If you need a reasonable accommodation for any part of the employment process (including the application, any testing, or interview process), please contact us by email at Talent Acquisition Department and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. We encourage all qualified individuals to apply for employment. We consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, California Fair Chance Act, and the New York City Fair Chance Act, where applicable. The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location, and training. Any listed pay scale is not a guarantee of a particular wage.