Scheduler – Outpatient Thoracic Surgery Position Available In Cobb, Georgia
Tallo's Job Summary: The Scheduler - Outpatient Thoracic Surgery is responsible for supporting patient access by serving as a greeter, operator, or general scheduler. This role involves greeting customers, answering phones, scheduling clinic appointments, and providing outstanding customer service. The minimum education required is a high school diploma or GED, with at least one year of experience in customer service or scheduling, preferably in the healthcare industry. No licensure or certification is required by law. Experience with NextGen is desired for this position.
Job Description
Description:
RESPONSIBLE FOR
Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.
Qualifications:
MINIMUM EDUCATION REQUIRED
High school diploma or GED required.
MINIMUM EXPERIENCE REQUIRED
One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW
None.
ADDITIONAL QUALIFICATIONS
Telephone, scheduling and physician practice experience preferred. NextGen experience is desired.
